These business leaders share their favorite customer service stories and thoughts on Jay Baer’s book, Hug Your Haters.
Jen Forrest, Director of Social Media at DEG Digital, joins the Social Pros Podcast to discuss agency-side social, building trust with clients, and being channel-agnostic.
Welcome back to Marketing Marvels, where I’m pleased to welcome my friend Tim Hayden, Vice President of Marketing at Zignal Labs. Zignal provides an incredibly powerful suite of social listening tools to social media marketers. Forget surface-level data and broad-strokes reporting—Zignal is social listening on steroids. Thanks to features like customizable dashboards, hour-by-hour trending data, […]
Five social customer service stats to know, based on research from Jay Baer for his book Hug Your Haters. Includes slide deck and bonus data.
Jonah Berger, bestselling author and Marketing Professor at The Wharton School, joins the Social Pros Podcast to discuss harnessing the power of influence to capture your audience’s attention and loyalty.
Customer service is the new marketing, particularly for the restaurant industry. Here are 8 habits restaurants can adopt to stay competitive.
Katrina Maddox, Digital Marketing Manager for the Grand Ole Opry, joins the Social Pros Podcast to share how a 90-year-old country music radio show successfully stays relevant through smart use of social and audience awareness.
For busy marketing teams, collaborating can be chaotic. Workfront controls all that chaos and enables teams to do their best creative work.
Clicks aren’t everything, but they are important. Here are five under-the-radar ways to get more clicks, from Jay Baer.
Kari Embree, Social Media Community Manager for Green Flash Brewing Company, joins the Social Pros Podcast to share how a local brewery goes national while keeping connected to their dedicated community through social.
New research shows that social media is more effective when it’s been used for multiple years.
Scott Harrison, Founder and CEO of charity: water, joins the Social Pros Podcast to discuss how compelling visuals, strong storytelling, social branding, and a passion for water saves lives.
This is episode one of a brand-new series we’ve started here at Convince & Convert called Talk Digital to Me. Kate Volman interviews the team at Convince & Convert about who they are and what they do, starting with Jay Baer.
Jay Baer’s new Keep Your Customers course is getting ready, and he needs your help with a special survey about your customer service pain.
Michelle Dziuban, Social Media Manager at Cision, joins the Social Pros Podcast to discuss how embracing Facebook live video has amplified their reach and helped them connect with customers on a deeper level.