These business leaders share their favorite customer service stories and thoughts on Jay Baer’s book, Hug Your Haters.
Five social customer service stats to know, based on research from Jay Baer for his book Hug Your Haters. Includes slide deck and bonus data.
Jay Baer’s new Keep Your Customers course is getting ready, and he needs your help with a special survey about your customer service pain.
The Hug Your Haters Photo Contest has ended, but a new contest starts today.
Customer service is being disrupted in the same ways and for the same reasons that marketing has been disrupted. Hug Your Haters is the first book that provides research-backed advice on this critical shift.
How fast do customers want you to be in social media when responding to complaints? New research provides the answer.
Answering complaints increases customer advocacy, while ignoring complainst decreases it says Jay Baer, according to new research on the science of complaints.