Community Management

4 Ways To Fix Your Facebook Problem

Facebook Chart 471x240 4 Ways To Fix Your Facebook Problembadge jay says 4 Ways To Fix Your Facebook ProblemThere has been a ton of conversation around Facebook’s declining organic reach for businesses. I wrote about it recently in a very popular post on this blog.

Continuing the conversation, my brilliant friend and collaborator Robert Rose from Content Marketing Institute wanted to get some thinking about Facebook from a few colleagues, so he asked me what I thought was really going on.

He asked me to tell him what we’re advising corporate clients to do here at Convince & Convert when it comes to Facebook, and he and I wound up having a fun and robust email exchange on this topic. Also, Robert and CMI are simultaneously publishing our conversation on the Content Marketing Institute blog – with his own commentary. So, if you want another angle on this, you should visit there too.

These are the highlights from our email discussion:

Jay: So, the Reachpocalypse post I wrote represents most of my current thinking about Facebook. But, essentially, yeah we’re getting screwed by Facebook. But, they have a right to screw us and marketers should have seen it coming.

The way we talk about it with clients is similar to how I talked about it in my post: – There are four ways to fix your Facebook problem:

NO PARKING e1397501365633 4 Ways To Fix Your Facebook Problem

 

These are the things we are telling clients. Those that have existing, thriving Facebook communities don’t want to give them up, and are paying (at least some of the time) for organic reach. Those that were never completely committed to Facebook, or those that are just starting (very often B2B organizations) are very much in the “bring on Google+” camp.

Robert: Agreed and we’re saying similar things to our CMI clients – perhaps with a bit more emphasis on your fourth strategy. But I’m actually not convinced that Facebook hasn’t backed themselves into a corner here. Many of my Wall Street friends and clients really doubt future growth without acquisition. That feeds right into a quote from your excellent blog post where you say:

“If you think Facebook isn’t going to eventually pull the EXACT same move with Instagram you are naïve.” (click to tweet)

Jay: Indeed, there is a difference between future growth and future usage. Future growth is going to be a problem, if for no other reason than Facebook is almost universally used now.

Where does Facebook’s growth come from? Convincing Amish to give it a try? (click to tweet)

When you’re at 60%+ penetration and your average user logs on for 30 minutes a day, you don’t have a lot of room to grow organically, other than acquisition. So, what they have to do is better monetize their existing user base, and get financial growth (if not user base growth) from that. Thus, the Reachpocalypse. They are trying to dramatically boost revenue per active member, and so far it’s working. I’m not sure for how long it can last though.

Robert: Exactly right. The question is for how long? That really brings into play how much money we, as marketers, should chase down the Facebook rabbit hole.

Jay: It all depends on whether there is eventually a backlash against promoted posts/native ads. The integration of advertising and “content” works for Google search because on Google search you are actively seeking information/resources so the ads are almost inherently useful. It’s a different psychology on Facebook. People aren’t using Facebook at all times to find products or services. Sometimes, sure. But not all the time. That’s why I think they are actually smart to make it harder to succeed with inferior content on their platform, with moves like increasing ad prices, the 20% text rule, and Reachpocalypse. These moves favor bigger/smarter companies that might more often actually create ads that people like/want to see.

It’s counter-intuitive, and perhaps not infinitely scalable, but it’s the online version of the cheesy infomercial vs. savvy product placement juxtaposition you see on cable TV. Hyundai inserts their brand into Walking Dead and it’s smart and tolerated. Sham-Wow less so, and it’s relegated to the insomnia time block.

Robert: But I think you’ve got the key there – it’s now an Ad Play not a Social play. They’ve backed themselves into the publisher corner – where the idea is to get ads in front of eyeballs (native or otherwise). That puts them squarely in competition with other publishers doing the same – and with no better (in fact in some cases worse) qualitative reach. And that’s ultimately a race to the bottom from a margin standpoint (not to mention a quality standpoint). And, meanwhile, they are disenfranchising the very smart brand content providers they are trying to leverage. Yes, Hyundai now moves money to Walking Dead – ShamWow moves money – temporarily – to Facebook.

So – short term – Facebook is a great place for me to put ads to pull people back into my owned media properties (promoting content or otherwise). Long term – Facebook becomes like regional TV – where local car dealers fight it out with Devry Institute covering hyper local DMA’s.

To me – the whole thing could have been avoided if they had only made the “Like” really worth something. You know, limited it in some way (e.g. give a quota of likes for brand pages). By doing that – they could have made “Likes” a currency – and sold that to brands. Instead, the only way for them to make money now is to extract a higher revenue per subscriber.

Jay: Yes, the Facebook-as-a-publisher concept is very interesting. It’s a known business model leap. Look at YouTube going hard into the original content game. Or Amazon, for that matter. I’m not sure Facebook sees their competition as other publishers, however, especially online. I think they see their competition as broadcast and spot TV. Nothing but TV has Facebook’s reach. That’s why the video ads on Facebook will be so critical, and aren’t getting talked about enough.

Facebook is Wiring, not a Destination

Robert believes that Facebook is no longer a community, but is essentially a publisher – a vessel for advertising. From a business perspective he’s of course correct, but Facebook’s plans go much, much deeper, and what Facebook does on Facebook.com or via mobile app usage is only the tip of their strategic, tactical and revenue iceberg.

As I wrote about in Facebook is much more like Verizon , Facebook is more like a telco than they are like a regular website. They want to be the dial tone of the Internet, at the center of any technologies that connect humans together (Instagram, WhatsApp, now Oculus). This puts them on a collision course with television and telephone, which are far bigger opponents (and far broader ambitions) than anything having to do with organic reach and business Facebook pages.

It’s going to be a wild ride.

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NO PARKING e1397501365633 4 Ways To Fix Your Facebook Problem
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4 Ways To Fix Your Facebook Problem
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How to combat declining Facebook reach? Jay Baer and Roberts Rose unveil four methods, and talk about Facebook's real plans for the future
  • http://rockthestatusquo.com/ Carrie Morgan

    Great conversation – and I absolutely agree. I look at Facebook as I would any other advertising medium – not purely as a social platform. The exception would be clients where Facebook is a critical part of their customer service efforts. For new business or generating leads, though? I feel it should be looked at in comparison to other advertising mediums to compare audience, reach and total customer acquisition cost before making a decision.

    The days of automatically considering it an essential part of the social media mix are over.

  • John

    Great Topic Jae, and great suggestions… now here’s the question, does the reachpocalypse also apply to “local business pages” or is it only to “Brand Pages”?

  • http://www.thesocialexec.com Ryon Harms

    Hey Jay, I think you’ve hit on the four real options social media pros have. I went into a little more depth into each one of these ways on my blog. Let me know what you think: Shuffling the Deck Chairs on the Facebook Titanic http://wp.me/p4wF60-fM

  • Paul Kirtley

    Jay, as I see it there is a fifth option (for entrepreneurs and small businesses at least): Use you personal Facebook page to reinforce your personal branding and authority in your niche and damn well make sure your true fans (a la Kevin Kelly) are present as friends. This works well for small business and partnerships which may be dependent on only one or two key, high profile individuals and their reputation. The day Facebook start charging you to reach your friends, the day most people leave the platform….

    The problem with the big-brand = quality argument above is that it ignores the small niche players who are producing quality content, highly suited to their niche but will never have the scale to compete budget-wise with larger brands if Facebook increase the cost of entry. Sure Nestle and McDonalds and the like can afford to pay for quality content/ads to show in my Facebook newsfeed but most Facebook users have zero interest in seeing it. Just the same way I have zero interest in broad-brush TV advertising.

    One of the attractions of Facebook used to be community. Having a small brand or niche product and having a community of enthusiasts around it was something that TV could never bring. That was the power of a social platform. Disintermediation was the name of the game – product users could get close to the brand and vice versa. Everyone was happy.

    Now Facebook have introduced a progressive programme of INTERMEDIATION. Like a schoolyard bully, they are now stepping in between brands and their customers and saying you can’t speak to them unless you give us your pocket money. Now of course Facebook own the school yard so they can do what they like. That’s bearable I guess as until recently it’s always been the deal – we’re just back to the advertising/media platform status quo again. But the real losers are the regular Facebook users who WANT to hear from the small brands, bands, authors, etc they like but are prevented from doing so because Facebook want money from the brands for the privilege.

    Personally I click on “get notifications” from the brands/pages I really want to hear from. This helps them out too as they don’t have to pay to reach me.

    But if you are paying for content to reach your fans then it’s less likely you share the fun stuff, the impromptu photograph, pics of the staff goofing around, etc. If you have to pay for a post to reach your customers/potential customers then your messages become more salesy, more product oriented. I’ve noticed this on Facebook already. There are more hooks and fewer jabs as Vaynerchuk would put it. This will only serve to annoy regular users over time.

    Maybe then, there is also a sixth option – run a promoted post campaign to get your brand advocates to sign up to notifications from your business pages. Then you stop paying to reach them repeatedly. Until Facebook change the rules again…

    All the best,

    Paul