The World Really is Flat – Crowd Sourced Design Rules

I’ve finally collected enough of my Twitter 20 interviews (live interviews with social media luminaries, conducted on Twitter) to create an ebook.

I re-read every interview, and picked out the highlights. The best, most intriguing answers. I then categorized the answers topically: brand communities, PR, content creation, social CRM, etc.

The next big challenge was the design of the ebook. I got some excellent advice from my friend Charlene Kingston about ebook best practices (she’s an ebook producer, and Twitter 101 genius). I thought about doing it myself, but decided that given the time I’ve invested in Twitter 20 (and the time devoted by the 20+ interview subjects) that I wanted a highly customized, knockout design.

About us crowdSPRING crowdSPRING 2.0 50 The World Really is Flat   Crowd Sourced Design RulesSo, I turned to Crowd Spring.

Have Photoshop, Will Travel

Crowdspring.com is the online matchmaker for small and medium business, and a global community of 47,000+ independent designers in 150 countries. It’s a head-slapping concept that’s pure genius in its simplicity.

You sign up for an account as a client or as a creative. If you’re a client (like me), you then draft a project description. What you need, why you need it, intended audiences, color schemes, etc. Most of the projects on Crowd Spring are logo designs, Web site templates and the like. But, this crowd-sourced creative community works so well, the boundaries are stretching. Barilla Pasta has a project to design a new pasta shape. (I’m submitting a Fusilli Jerry)

Once you post your project – and how much you’ll pay the winning designer (Crowd Spring keeps a percentage, eBay style) – the designer elves go to work. Soon, you see proposed designs popping up on your project microsite. Your job as a project manager is to rate and comment on each design, to give the submitting designer and the entire pool of participating creatives additional insight into your preferences.

eBook Design for Social Media Superstars a crowdSPRING 2.0 PowerPoint Project 2.0 50 The World Really is Flat   Crowd Sourced Design Rules

You’ve Got Designs

The average project receives 85 submissions. When’s the last time you got 85 choices on anything except breakfast cereal? And remember that these are not quotes or estimates, but actual designs. 85 logos for you to choose from, for example. In my case, I had 53 designs submitted from more than a dozen designers (a bit less than average, due to the unusual nature of my needs).

It was tough to pick a winner, as there were at least 6 designs that I would have gladly accepted. Ultimately, I chose this design from Tzeyee Goh.
social media insights 300x169 The World Really is Flat   Crowd Sourced Design Rules

She’s a very talented designer in Malaysia, and has been a terrific collaborator on this project. Once you select a winning design, Crowd Spring sends both parties a standard fee for services contract that you digitally accept, and once the project is completed and accepted, Crowd Spring pays the designer (they bill your credit card once the design submission process is completed).

Fair Enough?

Many designers loathe Crowd Spring and anything that operates in a similar fashion, because it requires creatives to produce free work to win projects. I understand that perspective, and if someone wanted me to create a customized sample social media strategy to win a job, I’d probably pass.

But, I believe that most of the designers that object to Crowd Spring often work on projects much larger than those typically found on the site, and that if 47,000 designers are eager for work, Crowd Spring is doing more good than harm.

In my case, I loved it, and I recommend giving it a try if you’re in the market for a small design project. Also a good option for agencies wanting to outsource.

What do you think about crowd-sourced design? Good, or evil? (and be on the lookout for the ebook, thanks).

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Sorry to say this train has already left the station.

The issue is not about creativity or perceived "value," its about economics. And this (below) is the best analysis of why crowdsourcing is the monster that will eventually eat your job:

The introduction of outsourcing platforms that makes worker productivity portable and portable global capital leads to global labor arbitrage (which neatly guts the theories of comparative advantage upon which belief in the beneficial effects of modern trade theory is based). In short, exploiting the differences between the wages of the western middle class and those in developing economies is now costless and risk free (which makes it an arbitrage opportunity).

Arbitrage opportunities, once found, typically reset to zero quickly (the differences in prices are brought into parity). The result in this case will be a globally normalized wage where the same price is paid for labor no matter where it is located geographically. Almost certainly, given what we are currently seeing right now, the biggest shift will be in the collapse in the incomes of the Western middle class instead of upward movement among low wage competitors.

See also Pyramids to pancakes by Josephine Green, Senior Director Trends and Strategy at Philips Design.

http://ow.ly/Zo8K Great post and a fascinating concept: The World Really is Flat Crowd Sourced Design Rules

>>Some of the worlds best known brands (including LG, Barilla, and others) and leading agencies (Crispin, Porter + Bogusky, BBH, and others) have trusted the creative community on crowdSPRING to help with their design needs.<<

And then come the results...

http://www.fastcompany.com/blog/cliff-kuang/design...

Ronnie - I wonder if you've read Alex Bogusky's post about the Brammo project. Here's what Alex had to say:

"We recently crowdsourced a logo design for Brammo. They are a brilliant bunch of folks making electric motorcycles. We received over seven hundred submissions which I think blew everybodys mind involved. But when I think about myself as a young designer who had to make up fake projects to work on anything remotely as cool as motorcycle company logo it makes sense. The idea that I could have access and an even playing field -- plus I could make 950 dollars more than the lady who designed the Nike logo -- would have had me designing in my sleep."
.-= Ross Kimbarovsky´s last blog ..New Features for Buyers and Creatives =-.

Twitter Comment

Good discussion in the comments to the post by @jaybaer - The World Really is Flat Crowd Sourced Design Rules - [link to post] - Posted using Chat Catcher

Good discussion in the comments to the post by @jaybaer - The World Really is Flat Crowd Sourced Design Rules - http://bit.ly/5DeNvQ

>>Some of the worlds best known brands (including LG, Barilla, and others) and leading agencies (Crispin, Porter + Bogusky, BBH, and others) have trusted the creative community on crowdSPRING to help with their design needs.<<

And then come the results...

http://www.fastcompany.com/blog/cliff-kuang/design...

Ronnie - I wonder if you've read Alex Bogusky's post about the Brammo project. Here's what Alex had to say:

"We recently crowdsourced a logo design for Brammo. They are a brilliant bunch of folks making electric motorcycles. We received over seven hundred submissions which I think blew everybodys mind involved. But when I think about myself as a young designer who had to make up fake projects to work on anything remotely as cool as motorcycle company logo it makes sense. The idea that I could have access and an even playing field -- plus I could make 950 dollars more than the lady who designed the Nike logo -- would have had me designing in my sleep."
.-= Ross Kimbarovsky´s last blog ..New Features for Buyers and Creatives =-.

Twitter Comment

Good discussion in the comments to the post by @jaybaer - The World Really is Flat Crowd Sourced Design Rules - [link to post]

- Posted using Chat Catcher

I can certainly understand why you would find so-called 'crowdsourcing' appealing from a 'more for less' point of view. But as a designer, I take issue with several of your points and hope you'll permit me a few lines to discuss.

In your post you state that you "understand that perspective, and if someone wanted me to create a customized sample social media strategy to win a job, Id probably pass".

Someone commenting called that statement "ironic" (I think they meant to say hypocritical) and your response was "Ive been a global Internet marketing consultant for 16 years. Most of the designers on Crowd Spring Id wager dont have that level of expertise".

Fair enough. That's a reasonable position. But outfits like Crowdpsring and 99designs will tell us that experience (and qualifications) are no longer part of the equation. One of Crowdspring's marketing lines is "beware the underdog" (cynically, and when it suits them, Crowdspring and 99designs also market their 'creatives' as being experienced professionals with reams of experience but that's another discussion entirely).

You seem to believe that your 16 years of experience counts for something (which I agree) yet the business model you're endorsing claims it doesn't. On the other hand, most designers didn't stand up for photographers as stock photos decimated that industry, so unlike some others here I wouldn't expect you, or anyone else other than designers, to care about the effect of crowdsourcing and contests on our industry.

In terms of 47,000 designers working 'on' Crowdspring, that number (referenced several times) is to be charitable, disingenuous. According to Crowdspring's own website (browse through their 'creatives' directory), over 33,000 'designers' have signed up and haven't submitted a single design to any contest. A good chunk of their designers sign up, enter 1, 2, 3 or 4 contests before bailing.

Now, ask yourself this - if 'crowdsourcing' is such a big 'hit' with designers, why do over 60% sign up, then never participate? And why do most bail after entering several contests? Their competitors, 99designs will admit that close to 2/3 of their 'community' listed on their home page aren't participating designers or clients, but non-categorized 'registered users'.

Perhaps more importantly, why do sites like Crowdspring and 99designs (whose community is 150,000 'strong') make such a big deal about these numbers? I'll tell you why. The turnover and burn rates on these sites is ferocious and new blood has to be 'recruited' every day so that contest holders like yourself can have 83 submissions for your project.

In terms of this being a great model for designers in terms of business, and even though Crowdspring's up-front payment by escrow should preclude it from happening, don't you find it odd that many contests go past due, often for months at a time? Let's take a look at what Crowdspring 'creatives' themselves have to say currently on the Crowdspring forums; http://tinyurl.com/ydsplw2 and http://tinyurl.com/ydgewrj

Seems even designers who "feel comfortable" with, and "gladly embracing" spec work have issues with how it plays out. For them.

In keeping the 'World Really Is Flat' theme, while you're over at the Crowdspring forums, you can read about how a 14 year-old from Indonesia is participating in Crowdspring 'projects', using his mother's ID. He's entered 104 contests and won 6. http://tinyurl.com/yby8lmq

Yep, the world really IS flat. Anyone can access free labor from 14 year-old teenagers in Indonesia, right from their desktop.
.-= Steve Douglas´s last blog ..A somber, sober and partially impartial look at design crowdsourcing. =-.

I can certainly understand why you would find so-called 'crowdsourcing' appealing from a 'more for less' point of view. But as a designer, I take issue with several of your points and hope you'll permit me a few lines to discuss.

In your post you state that you "understand that perspective, and if someone wanted me to create a customized sample social media strategy to win a job, Id probably pass".

Someone commenting called that statement "ironic" (I think they meant to say hypocritical) and your response was "Ive been a global Internet marketing consultant for 16 years. Most of the designers on Crowd Spring Id wager dont have that level of expertise".

Fair enough. That's a reasonable position. But outfits like Crowdpsring and 99designs will tell us that experience (and qualifications) are no longer part of the equation. One of Crowdspring's marketing lines is "beware the underdog" (cynically, and when it suits them, Crowdspring and 99designs also market their 'creatives' as being experienced professionals with reams of experience but that's another discussion entirely).

You seem to believe that your 16 years of experience counts for something (which I agree) yet the business model you're endorsing claims it doesn't. On the other hand, most designers didn't stand up for photographers as stock photos decimated that industry, so unlike some others here I wouldn't expect you, or anyone else other than designers, to care about the effect of crowdsourcing and contests on our industry.

In terms of 47,000 designers working 'on' Crowdspring, that number (referenced several times) is to be charitable, disingenuous. According to Crowdspring's own website (browse through their 'creatives' directory), over 33,000 'designers' have signed up and haven't submitted a single design to any contest. A good chunk of their designers sign up, enter 1, 2, 3 or 4 contests before bailing.

Now, ask yourself this - if 'crowdsourcing' is such a big 'hit' with designers, why do over 60% sign up, then never participate? And why do most bail after entering several contests? Their competitors, 99designs will admit that close to 2/3 of their 'community' listed on their home page aren't participating designers or clients, but non-categorized 'registered users'.

Perhaps more importantly, why do sites like Crowdspring and 99designs (whose community is 150,000 'strong') make such a big deal about these numbers? I'll tell you why. The turnover and burn rates on these sites is ferocious and new blood has to be 'recruited' every day so that contest holders like yourself can have 83 submissions for your project.

In terms of this being a great model for designers in terms of business, and even though Crowdspring's up-front payment by escrow should preclude it from happening, don't you find it odd that many contests go past due, often for months at a time? Let's take a look at what Crowdspring 'creatives' themselves have to say currently on the Crowdspring forums; http://tinyurl.com/ydsplw2 and http://tinyurl.com/ydgewrj

Seems even designers who "feel comfortable" with, and "gladly embracing" spec work have issues with how it plays out. For them.

In keeping the 'World Really Is Flat' theme, while you're over at the Crowdspring forums, you can read about how a 14 year-old from Indonesia is participating in Crowdspring 'projects', using his mother's ID. He's entered 104 contests and won 6. http://tinyurl.com/yby8lmq

Yep, the world really IS flat. Anyone can access free labor from 14 year-old teenagers in Indonesia, right from their desktop.
.-= Steve Douglas´s last blog ..A somber, sober and partially impartial look at design crowdsourcing. =-.

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The World Really is Flat Crowd Sourced Design Rules - by @jaybaer (about crowdSPRING) - [link to post] - Posted using Chat Catcher

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Dear Jay:

Very interesting article and it was interesting to see some of the results as well as the selected designs.

Yes, you nailed it on the head, would you do a social media strategy on spec? The advertising and graphic design industries have been guilty of this forever in new business pitches, doing an entire campaign on spec without complete collaboration with client.

Heres what AIGA, the professional association for design, has to say about spec:

Clients risk compromised quality as little time, energy and thought can go into speculative work, which precludes the most important element of most design projectsthe research, thoughtful consideration of alternatives, and development and testing of prototype designs.

Designers risk being taken advantage of as some clients may see this as a way to get free work; it also diminishes the true economic value of the contribution designers make toward clients objectives.

So what do I think? Your experience changes my mind. Small projects, yes. For overall branding, I think the richest experiences are created as a result of collaboration between creatives and clients.

Im looking forward to your e-book.

Enjoy the winter in beautiful Flagstaff.

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The World Really is Flat Crowd Sourced Design Rules - by @jaybaer (about crowdSPRING) - [link to post]

- Posted using Chat Catcher

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The World Really is Flat Crowd Sourced Design Rules - [link to post]

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Everytime I visit your blog here I am presented with top quality information that to be honest just does not come any better, the information you provide is of the upmost quality.

Mark McCulloch
.-= Mark McCulloch´s last blog ..Time Management 4 Key Tips to Time Management That Help You Run Smoothly =-.

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The World Really is Flat Crowd Sourced Design Rules [link to post]

- Posted using Chat Catcher

Dear Jay:

Very interesting article and it was interesting to see some of the results as well as the selected designs.

Yes, you nailed it on the head, would you do a social media strategy on spec? The advertising and graphic design industries have been guilty of this forever in new business pitches, doing an entire campaign on spec without complete collaboration with client.

Heres what AIGA, the professional association for design, has to say about spec:

Clients risk compromised quality as little time, energy and thought can go into speculative work, which precludes the most important element of most design projectsthe research, thoughtful consideration of alternatives, and development and testing of prototype designs.

Designers risk being taken advantage of as some clients may see this as a way to get free work; it also diminishes the true economic value of the contribution designers make toward clients objectives.

So what do I think? Your experience changes my mind. Small projects, yes. For overall branding, I think the richest experiences are created as a result of collaboration between creatives and clients.

Im looking forward to your e-book.

Enjoy the winter in beautiful Flagstaff.

Everytime I visit your blog here I am presented with top quality information that to be honest just does not come any better, the information you provide is of the upmost quality.

Mark McCulloch
.-= Mark McCulloch´s last blog ..Time Management 4 Key Tips to Time Management That Help You Run Smoothly =-.

I'll post the same information to my blog, thanks for ideas and great article.

Letting money get out of the country is bad.
Destroying the design industry here is bad.
That simple.

RT @bullseyevideo Crowd Sourced Design Rules - Convince & Convert http://ow.ly/11q3X #fb

Sorry to say this train has already left the station.

The issue is not about creativity or perceived "value," it’s about economics. And this (below) is the best analysis of why crowdsourcing is the monster that will eventually eat your job:

“The introduction of outsourcing platforms that makes worker productivity portable and portable global capital leads to global labor arbitrage (which neatly guts the theories of comparative advantage upon which belief in the beneficial effects of modern trade theory is based). In short, exploiting the differences between the wages of the western middle class and those in developing economies is now costless and risk free (which makes it an arbitrage opportunity).

Arbitrage opportunities, once found, typically reset to zero quickly (the differences in prices are brought into parity). The result in this case will be a globally normalized wage where the same price is paid for labor no matter where it is located geographically. Almost certainly, given what we are currently seeing right now, the biggest shift will be in the collapse in the incomes of the Western middle class instead of upward movement among low wage competitors.”

See also “Pyramids to pancakes” by Josephine Green, Senior Director Trends and Strategy at Philips Design.

RT @tweetmeme The World Really is Flat - Crowd Sourced Design Rules | | Social Media Consulting - Convince & C... http://tinyurl.com/y8ql58l

The World Really is Flat - Crowd Sourced Design Rules http://ow.ly/10aVC

@lexirodrigo Thanks a lot! PS Saw your tweet abt free consults. Great debate (design-oriented, but applicable) here: http://bit.ly/5jotIT

http://ow.ly/Zo8K Great post and a fascinating concept: The World Really is Flat – Crowd Sourced Design Rules

RT @jaybaer The World Really is Flat - Crowd Sourced Design Rules | | Social Media Consulting - Convince & Convert http://bit.ly/677RGE

The World Really is Flat - Crowd Sourced Design Rules | | Social Media Consulting - Convince & C... http://tinyurl.com/y8ql58l

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.@crowdSPRING keeps popping up today RT @impactmax: Crowd sourced design option for #nonprofit orgs' small design jobs [link to post] - Posted using Chat Catcher

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Crowd Sourced Design Rules: option for nonprofits looking for small design jobs | | Convince & Convert [link to post] - Posted using Chat Catcher

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RT @impactmax Crowd Sourced Design Rules: option for nonprofits looking for small design jobs | | Convince & Convert [link to post] - Posted using Chat Catcher

RT @impactmax Crowd Sourced Design Rules: option for nonprofits looking for small design jobs | | Convince & Convert http://ow.ly/Ukih

RT @jaybaer The World Really is Flat - Crowd Sourced Design Rules | | Social Media Consulting - Convince & Convert http://bit.ly/677RGE

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.@crowdSPRING keeps popping up today RT @impactmax: Crowd sourced design option for #nonprofit orgs' small design jobs [link to post]

- Posted using Chat Catcher

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Crowd Sourced Design Rules: option for nonprofits looking for small design jobs | | Convince & Convert [link to post]

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Bonnie, coming from an advertising background, if that Fortune 100 client didn't get something they liked out of 80 ideas, that agency truly SUCKS at what they do, doesn't understand their client's business, and will most likely not be invited to participate in the client's search for their next agency of record. So, your argument can be concluded with EXACTLY what we are saying...it's much smarter business to hire a pro that has researched your company and understands what you are looking for right out of the starting gate. If you think it's expensive to hire a pro, wait until you hire an amateur.

Jay, I appreciate your comment that you used crowdspring instead of doing it yourself -- I don't thing anyone has really touched on that. I own the tools to do much of my own creative work, but have not mastered the tools as a full time creative professional has. I think there is a niche for services like crowdspring and 99designs. My budget doesn't allow for hiring an ad agency but I know I need better than what I can do for myself. They're a stepping stone.

It's a very interesting situation - but I'd also like to challenge many of those who complain about such services to walk around your homes and your offices -- do you have artwork hanging on the wall? are they framed prints? are they giclee's (art reproductions actually printed on canvas material to look like originals)? If so, there is a definite oxymoron going on here.

Several family members are professional artists and especially with the ecomony, concerned that people don't want to pay thousands for an original painting. I've chimed back that maybe it's not that they wouldn't LOVE to have one of these professional paintings in their home, but that they honestly can't afford to. So they do the next best thing, they buy a print or even a more expensive giclee of available artwork because they need SOMETHING on the walls.

I've told them, maybe you should take one or two pieces and make giclee's for those who can't afford your originals so you can can still keep your name in front of them. The excuses back are many.

One of your commenters mentioned that these deisgners could do pro bono work to help build their portfolios and such -- I don't want to be known as their "pro bono" case. I can't afford the Master, but does that mean I shouldn't be able to have anything in between, or that I have to be someone's pet project because I don't have the time or the full skillset to do it myself?

And as a sidenote -- agencies make a lot of extra mockups that clients turn down. One time a friend of mine and their design teams took over 80 turned down ideas from their fortune 100 client out and had a target practise with them to vent and also celebrate that the client finally picked ONE. It's not just those 82 non-winners at crowdspring that don't get picked.

Bonnie, coming from an advertising background, if that Fortune 100 client didn't get something they liked out of 80 ideas, that agency truly SUCKS at what they do, doesn't understand their client's business, and will most likely not be invited to participate in the client's search for their next agency of record. So, your argument can be concluded with EXACTLY what we are saying...it's much smarter business to hire a pro that has researched your company and understands what you are looking for right out of the starting gate. If you think it's expensive to hire a pro, wait until you hire an amateur.

Jay, I appreciate your comment that you used crowdspring instead of doing it yourself -- I don't thing anyone has really touched on that. I own the tools to do much of my own creative work, but have not mastered the tools as a full time creative professional has. I think there is a niche for services like crowdspring and 99designs. My budget doesn't allow for hiring an ad agency but I know I need better than what I can do for myself. They're a stepping stone.

It's a very interesting situation - but I'd also like to challenge many of those who complain about such services to walk around your homes and your offices -- do you have artwork hanging on the wall? are they framed prints? are they giclee's (art reproductions actually printed on canvas material to look like originals)? If so, there is a definite oxymoron going on here.

Several family members are professional artists and especially with the ecomony, concerned that people don't want to pay thousands for an original painting. I've chimed back that maybe it's not that they wouldn't LOVE to have one of these professional paintings in their home, but that they honestly can't afford to. So they do the next best thing, they buy a print or even a more expensive giclee of available artwork because they need SOMETHING on the walls.

I've told them, maybe you should take one or two pieces and make giclee's for those who can't afford your originals so you can can still keep your name in front of them. The excuses back are many.

One of your commenters mentioned that these deisgners could do pro bono work to help build their portfolios and such -- I don't want to be known as their "pro bono" case. I can't afford the Master, but does that mean I shouldn't be able to have anything in between, or that I have to be someone's pet project because I don't have the time or the full skillset to do it myself?

And as a sidenote -- agencies make a lot of extra mockups that clients turn down. One time a friend of mine and their design teams took over 80 turned down ideas from their fortune 100 client out and had a target practise with them to vent and also celebrate that the client finally picked ONE. It's not just those 82 non-winners at crowdspring that don't get picked.

"950 dollars more than the lady that designed the Nike logo"?
That's hysterical. Carolyn Davidson (the designer) ended up getting Nike Stock that made her a multi-millionaire.

>>Some of the world’s best known brands (including LG, Barilla, and others) and leading agencies (Crispin, Porter + Bogusky, BBH, and others) have trusted the creative community on crowdSPRING to help with their design needs.<<

And then come the results...

http://www.fastcompany.com/blog/cliff-kuang/design...

Ronnie - I wonder if you've read Alex Bogusky's post about the Brammo project. Here's what Alex had to say:

"We recently crowdsourced a logo design for Brammo. They are a brilliant bunch of folks making electric motorcycles. We received over seven hundred submissions which I think blew everybody’s mind involved. But when I think about myself as a young designer who had to make up fake projects to work on anything remotely as cool as motorcycle company logo it makes sense. The idea that I could have access and an even playing field -- plus I could make 950 dollars more than the lady who designed the Nike logo -- would have had me designing in my sleep."
.-= Ross Kimbarovsky´s last blog ..New Features for Buyers and Creatives =-.

Twitter Comment

Good discussion in the comments to the post by @jaybaer - The World Really is Flat – Crowd Sourced Design Rules - [link to post] - Posted using Chat Catcher

Good discussion in the comments to the post by @jaybaer - The World Really is Flat – Crowd Sourced Design Rules - http://bit.ly/5DeNvQ

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