By 2020, customer experience will be more important to consumers than price.
There is a mountain of talk about “delivering great customer experience” but what does that really mean? How do you increase customer satisfaction and trigger important word-of-mouth?
We will help you. We’ll work together to determine what your customers really want, where you’re exceeding those expectations, and where you may be falling short. We’ll evaluate your customer experience versus your key competitors and determine where you can create intersections that delight your customers and turn them into advocates on your behalf. We’ll investigate your offline and online customer service and determine where you can improve where, how, and how fast you’re responding.
After all, customer service is the new marketing.
We work with the world’s leading brands and organizations to help them gain more customers or retain a larger portion of the customers they’ve already earned.
We’re not an agency. We’re a strategy and operations consultancy. If you’re good, we can help you get great. If you’re just starting a new initiative, we will show you the way. If you’re wrestling with internal debates about resources, oversight and governance, we will provide the clarity you seek.
Our clients include The United Nations, Cabela’s, Oracle, Cisco, Adidas, The Motley Fool, Allstate, Pella Windows and Doors, and more.
Our President, Jay Baer, is the most retweeted person in the world among digital marketers and the second most retweeted person in the world among CMOs.
We have exceptionally well-regarded keynote and breakout programs ready for you in the areas of customer service and customer experience, based on best-selling books like Manipurated (written by our Senior Strategist Daniel Lemin), and Hug Your Haters (written by our President Jay Baer).
We also have a presentation called “How to Create Talk Triggers and Word-of-Mouth” filled with terrific, relevant examples.
We’d love to work with you to create a bespoke customer experience presentation for your company or group as well.
Combining insights from Manipurated and Hug Your Haters plus substantial custom components to make it relevant and remarkably educational for your team, we deliver half and full-day workshops on customer experience and online customer service.
These workshops are best when attended by 60 persons or fewer. Most of these sessions are conducted in-person, but virtual sessions are available, and we can even break the learning into multiple modules (delivered via Webinar) if it’s more convenient for your team to do so.
Other Customer Experience Resources
You might love the Manipurated podcast, all about ratings and reviews.
Plus, there’s the Manipurated book, the Hug Your Haters book, and a ton of educational posts about customer experience and customer service on our blog. Just click the links above to find them directly.