Email and social media are a lot more similar than they are different. Both are used to drive brand affinity and brand preference. Both are best when rooted in 1:1, relevant communication, rather than one-to-many, megaphone-style shouting.
Based on these similarities, I believe the people responsible for social media in your company, should also be the people in charge of email, and vice versa. Why are we segmenting and separating our customer communication methods?
@kissingcousins
You’re already seeing this convergence at the tactical level, with email service providers enabling active social sharing in emails using Share This and other tools. It’s like Forward to a Friend 2.0. Not life-changing, but it’s a start down the path toward channel agnosticism, where we can communicate with customers and prospects in the time, method, and style of THEIR choosing, not ours as marketers.
I was on a panel about email and social media at the recently completed ExactTarget Connections 09 Conference in Indianapolis. Tim Schigel, CEO of Share This, and Bill McCloskey, Chairman of Email Datasource joined me on the panel, which was moderated by the always-great Jeff Rohrs from ExactTarget.
Tim and Bill talked about sharing via email, and the history, mechanics and predictions for that capability. I focused on other ways (beyond sharing) that email and social media can work together.
I’ve included my slides below, as well as a summary of my main points.
11 Steps Toward Social Media and Email Convergence
- Good email and good social media are similar.
- Bad email and bad social media are similar.
- Best practice for both is relevancy.
- Email and social media should be managed by the same group in your company.
- Socially enabling your email is great, but you need to socially enable your landing pages too, using Facebook Fanbox, RSS subscription options, Share This and other tools.
- You must activate your customers, not just collect them
- Old marketing was like archery. New marketing is like ping pong.
- “Special” doesn’t always have to be followed by “Offer”. You can and should engage with customers in ways that transcend coupons and discounts.
- You typically will interact with customers more frequently in social media than you will in email. Thus, you can use social media content and results to inform your email program. Use Facebook Analytics, PageRank and other tools to find your best social media content.
- You can segment your database using social media, too. Track subscriptions to your email program coming from social media, for example.
- Consider collecting social data (Facebook account, Twitter handle, etc.) on your subscription forms.
(disclosure: ExactTarget is a Convince & Convert client. I attended this conference for free. I drank a lot of their booze)
About Jay Baer
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11 Steps Toward Social Media and Email Convergence [link to post]
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“Old marketing was like archery. New marketing is like ping pong.” Interesting ’11 Steps’ on email + social media. [link to post]
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RT: @MarkatEMR Integrating social media and email goes beyond “share this” links. Some more ideas from @jaybaer [link to post]
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RT: @MarkatEMR Integrating social media and email goes beyond “share this” links. [link to post] (via @amargello)
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Integrating social media and email goes beyond “share this” links. Some more ideas from @jaybaer [link to post]
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11 Steps Toward Social Media and Email Convergence (Jason Baer): [link to post] via @socialmedia411
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RT: @SocialMedia411: 11 Steps Toward Social Media&Email Convergence (Jason Baer): [link to post] #socialmedia #email
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Some Interesting Thoughts! RT @SocialMedia411: 11 Steps Toward Social Media and Email Convergence (Jason Baer): [link to post]
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RT @jaybaer: Does your social media and email hug each other? 11 Steps Toward Social Media/Email Convergence. [link to post]
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RT @jaybaer 11 Steps Toward #SocialMedia and Email Convergence | Email Marketing Advice | Social Media Consulting – C… [link to post]
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Article: “11 Steps Toward Social Media and Email Convergence” [link to post]
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11 Steps Toward Social Media and Email Convergence | Email Marketing Advice | Social Media Consulting … [link to post] RT @tweetmeme
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RT @RetailEmailBlog RT @jaybaer: Does your SocMe and email hug each other? 11 Steps Toward SocMe/Email Convergence. [link to post]
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Currently viewing 11 Steps Toward Social Media and Email Convergence | Email Marketing Advice |.. [link to post]
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RT @jaybaer: Should the people running your social media also run your email program? I say yes. [link to post]
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RT @jaybaer: Should the people running your social media also run your email program? I say yes. [link to post] (SC13: Totally agree)
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11 Steps Toward Social Media & Email Convergence @jaybaer RT @jonjonbailey [link to post]
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@jaybaer – Great article over at Convince and Convert – 11 Steps Toward Social Media and Email Convergence – [link to post]
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