Digital Marketing, Email, Social Media Strategy, Email Marketing Advice, Integrated Marketing and Media, Social Media Marketing

Social Media Adds Viral Frosting to the Email Cake

cakes Social Media Adds Viral Frosting to the Email CakeAre you enabling your email subscribers to spread your message via social media?

Call it Forward to a Friend 2.0. Call it the inevitable marriage of two sides of the customer relationship coin. Call it the next big thing in email marketing.

The hand-wringing in the email community about the impact of social media is audible, like fine grit sandpaper being rubbed over a cornish game hen. In fact, the keynote I’m moderating at Saturday’s Online Marketing Summit is titled “Hungry Like the Wolf: Will Social Media Eat Email and Everything Else in It’s Path?”

But the progressive wing of the email provider universe, led by Silverpop, have stopped worrying and are marrying email and social media together – with eye popping results.

Why Should Your Good Email Offer Be Restricted to Subscribers?

Silverpop’s Share to Social program enables all customers to insert links to major social media outposts (Twitter, Digg, Facebook, MySpace, et al). When email recipients click those links, it cues up a Tweet or status update with a link back to the email’s Web page version that has been customized to protect the recipient’s identity.

Here’s a good example from Gymboree. Click here to see the email live, and to see the social media icons in action.

gymboree Social Media Adds Viral Frosting to the Email CakeWhen you click the Facebook icon in the Gymboree email, it pre-populates a customizable profile update reading “Happy New Year! FREE Class At Gymboree Play & Music!” with a link to the email. You can also select between two different accompanying graphics.

Part of the problem with Forward to a Friend is that it was a lot of work for the forwarder. Typing in email addresses, writing introductory notes, etc. With this Share to Social system, Silverpop has made it easy for email subscribers to tell their ENTIRE social media network with one or two clicks.

Segmenting Email by Influence

While the ability to tell others about something via social networks is nothing new (see the Share This icons at the bottom of this post), the ability to track the effectiveness of that marketing component is exceptionally interesting.

Silverpop includes robust performance data with its Share to Social program, enabling customers to determine how virally successful particular emails or offers were.

As Richard Evans, Silverpop’s Product Marketing Manager points out, even more intriguing is the ability to begin to segment your email list by influence. If a portion of your subscriber list often shares your emails on Facebook, and their networks then participate in the offer, do you begin to communicate to that portion of your list differently? If you’re a 1:1 proponent and a drinker of the Subscribers Rule KoolAid, you definitely do.

Results Are Impressive

According to Mr. Evans, Silverpop has sent more than 2,700 emails that have included the Share to Social links since rollout last Fall. Shared items have generated an additional 60,000 email opens and 21,000 email clicks from social network users. In one instance, a single recipient generated 4,550 clicks via social media from a single shared email.

But, just because you CAN share emails via social media doesn’t mean your email subscribers will do so. The email needs to have a clear, compelling offer that can be communicated quickly and easily. Some of the brands that are experimenting with Share to Social aren’t combining it with a strong call to action, and I suspect their results will be less exciting. In fact, 73% of all emails that were shared via social media did not get opened by anyone else.

Craft a Consistent Message

The post-click experience varies widely due to the technical limitations of each social network. It’s great on Facebook, which has accounted for 60% of the social media opens so far. On Twitter, it just dumps the email URL into a Tweet. On LinkedIn, it sets up a potential news update, but doesn’t provide any text.

Optimally, every social outpost would do as much of the redistributing work for you as possible, with canned text and graphics inserted. That may be a technical limitation at present, but if this system continues to take off, I foresee better cooperation and tighter integration.

Are you ready to give Share to Social a try? Which other email service providers are offering similar options?

(illustration by Jelene)

Related
  • http://www.zachheller.com/ Zach Heller

    I love this. I work at a company that uses a subscription email campaign to discuss new products and ventures with our loyal customers. It is always a goal of ours to not only use it to communicate with existing customers, but to make it part of our overall marketing message. Give them ideas worth spreading, and give them the tools to spread it.

    Word of mouth is so important, and given the tools that make it easy and fun, most of your customers will start to help out.

  • http://www.zachheller.com Zach Heller

    I love this. I work at a company that uses a subscription email campaign to discuss new products and ventures with our loyal customers. It is always a goal of ours to not only use it to communicate with existing customers, but to make it part of our overall marketing message. Give them ideas worth spreading, and give them the tools to spread it.

    Word of mouth is so important, and given the tools that make it easy and fun, most of your customers will start to help out.

  • http://www.exacttarget.com/ Scott Roth

    Hey Jason, great post, very insightful especially on the segmentation piece to understand who exactly the highly engaged and likely to share subscribers are.

    To your ending question of “Which other email service providers are offering similar options?”, this is a very timely post because today at ExactTarget we just announced a strategic partnership and forthcoming integration with ShareThis – one of the leaders in the realm of social media sharing.

    One reason why we’re particularly interested in leveraging our partnership with ShareThis to jointly provide this capability is because they allow for sharing across not only social networks (they already support over 40), but also blogs and email. So, in short, no matter where or how you want to share or post the content, ShareThis has you covered. Another reason that it’s great is because ShareThis is the expert in this space, and as quickly as social networks are changing, ShareThis is always one or two steps ahead of what’s going on.

    The partnership was announced today, and the integration will be available for clients to use within the coming weeks. You can read more about it at:
    http://email.exacttarget.com/Company/Press/Detail/Default.aspx?id=2758

    And can see the ShareThis listing on the Extensions Network at:
    http://pages.extensionsnetwork.com/exacttarget-extension?extension=22

    Scott Roth
    Director, Product Marketing
    ExactTarget

  • http://www.exacttarget.com Scott Roth

    Hey Jason, great post, very insightful especially on the segmentation piece to understand who exactly the highly engaged and likely to share subscribers are.

    To your ending question of “Which other email service providers are offering similar options?”, this is a very timely post because today at ExactTarget we just announced a strategic partnership and forthcoming integration with ShareThis – one of the leaders in the realm of social media sharing.

    One reason why we’re particularly interested in leveraging our partnership with ShareThis to jointly provide this capability is because they allow for sharing across not only social networks (they already support over 40), but also blogs and email. So, in short, no matter where or how you want to share or post the content, ShareThis has you covered. Another reason that it’s great is because ShareThis is the expert in this space, and as quickly as social networks are changing, ShareThis is always one or two steps ahead of what’s going on.

    The partnership was announced today, and the integration will be available for clients to use within the coming weeks. You can read more about it at:
    http://email.exacttarget.com/Company/Press/Detail/Default.aspx?id=2758

    And can see the ShareThis listing on the Extensions Network at:
    http://pages.extensionsnetwork.com/exacttarget-extension?extension=22

    Scott Roth
    Director, Product Marketing
    ExactTarget

  • http://twitter.com/1bizzywriter/status/1179937962 MaryBeth Matzek

    This is interesting: marrying social media with traditional e-newsletters: http://tinyurl.com/dah2es less than 5 seconds ago

  • http://twitter.com/turner/status/1180251370 Michael Turner

    Great article from @jaybaer about email and social network integration, with a shoutout to @rlevans http://tinyurl.com/dah2es

  • http://twitter.com/scharnell/status/1180343610 peter scharnell

    Social Media Adds Viral Frosting to the Email Cake: http://bit.ly/D5wC

  • http://twitter.com/stevesmename/status/1180914557 Steve Douglas

    @jaybaer think your link was wrong in that last tweet but such a great post. http://tinyurl.com/dah2es

  • http://insightsandingenuity.com/ Heather Rast

    I hadn’t noticed Mr. Roth’s comment when I read your post, Jay, but it’s kind of ironic because my current employer (a software development co that builds CMS for hospitals) offers ExactTarget to our clients as one of our 3rd party solutions for modules we’ve elected not to build. I don’t personally work with the ET product, but most of the reviews I’ve heard are favorable (excluding some weird stuff for Lotus Notes recipients).

    But as I’m moving on to a new company very soon, I was excited to read your post. What a great way to turn a would-be challenge into an opportunity! Thank you.

    Heather Rast’s last blog post..Brand Building Is An Inside Job

  • http://insightsandingenuity.com Heather Rast

    I hadn’t noticed Mr. Roth’s comment when I read your post, Jay, but it’s kind of ironic because my current employer (a software development co that builds CMS for hospitals) offers ExactTarget to our clients as one of our 3rd party solutions for modules we’ve elected not to build. I don’t personally work with the ET product, but most of the reviews I’ve heard are favorable (excluding some weird stuff for Lotus Notes recipients).

    But as I’m moving on to a new company very soon, I was excited to read your post. What a great way to turn a would-be challenge into an opportunity! Thank you.

    Heather Rast’s last blog post..Brand Building Is An Inside Job

  • http://twitter.com/andismit/status/ Andrew Smith

    Google Shared: Social Media Adds Viral Frosting to the Email Cake: Are you enabling your email sub.. http://bit.ly/PTjpB

  • http://twitter.com/julieburgess/status/1183132946 JulieBurgess

    “Social Media Adds Viral Frosting to the Email Cake” http://tinyurl.com/b3bqq7 #feedly

  • http://twitter.com/MarkatEMR/status/ Mark Brownlow

    73% of emails shared via social media didn’t produce more opens: http://tinyurl.com/dah2es (Me: need 2 do more than just add “share” links)

  • http://twitter.com/covati/status/1202950262 Adam Covati

    73% of all emails that were shared via social media did not get opened by anyone else — Not evrything should be shared: http://idek.net/2iZ

  • http://twitter.com/jessicatravis/status/1286033921 Jessica Travis

    Social media adds viral frosting to the cake. http://tiny.cc/RDm6y

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