Hey, everybody, it’s Jay, and this is another episode of Jay Today brought to you by Emma. Get more from your email marketing and go to myemma.com. Today I want to talk about what the internet has stolen from you forever and that is our ability to interact with one another in a difficult, complaint-field […]
Hey guys, it’s Jay, and today I want to talk about error messages and when error messages attack, when they make things worse than they absolutely had to be to begin with. Now, if you have a website or you’re managing a website or you’re in any way involved with a website, or really any […]
American Airlines can't seem to get it right with customer experience, leaving customers either confused or marginalized, says Jay.
In today's episode of Jay Today, Jay Baer talks about how a single email, just one email, can imperil the relationship between a business and its customers.
With huge online retailers like Amazon.com dominating the e-commerce space, will department stores and smaller, boutique shops survive?
$5 million buys a LOT of digital ads. Do Super Bowl ads still make sense? Plus, a prediction on game viewership this Sunday.
For a long time Twitter was Jay Baer's favorite social network, but the clock is ticking. And Jay rules it a suicide, not a murder.
When you go above and beyond in customer service, show your work—customers will trust you more for it.
Thought leadership is no different than any other kind of leadership in that it is given, it's not taken. It is bestowed by the people based on quality and consistency and accuracy and helpfulness.
Even in 2017, so many companies screw up how they handle email, especially unsubscribes. Is yours one of them?
Marketing that helps is better than marketing that sells. Have you seen the commercials for Lincoln, the Lincoln Motor Company, starring Matthew McConaughey where he’s all like, “Nobody paid me to drive it. Nobody asked me to drive it. I just liked it” or whatever? (watch video to see the worst Matthew McConaughey impression ever) […]
Is it just me, or do you really not understand what’s going on over at LinkedIn? I’ve been on record in the past as saying how smart I thought it was that LinkedIn moved from a social network for business to a content marketing platform for business. Thousands and thousands of businesspeople produce content on […]