Recent Episodes

Is Live Streaming Right for Your Business

Brian Fanzo, Chief Digital Strategist at BroadSuite, joins the Social Pros Podcast this week to discuss the pros and cons of live streaming in terms of branding and copyright legality. He also give us his take on Periscope vs. Meerkat.

How TV Is Using Social to Drive Clicks and Viewers

Mac Mahaffee, Director of Digital Marketing at WKYC, joins the Social Pros Podcast this week to discuss second-screen engagement opportunities for television stations, the shift to mobile and what it means for TV, and the success of WKYC's Super Bowl app promotional campaign.

How Mari Smith Makes Facebook Work Wonders

Mari Smith, CEO of Mari Smith International, Inc. and author of "The New Relationship Marketing," joins the Social Pros Podcast this week to discuss the growing importance of video in social media, Facebook's need to better educate its users, and the evolution of communication in the digital world.

How Jackson Hewitt Dominated Social Customer Service

Eric Haftel, Social Media Marketing Manager at Jackson Hewitt Tax Service, joins the Social Pros Podcast this week to discuss customer expectations surrounding the immediacy of social media and the importance of an internal communication system between social media and other customer support teams.

Will Chinese Social Media Take Over in America

Blake Cahill, Global Head of Digital and Social Marketing at Philips, joins the Social Pros Podcast this week to discuss the different challenges of marketing across B2B, B2C, and B2G, as well as the differences in consumer behavior and social media engagement around the world.

How Verizon Uses Social for Marketing Research

Mason Nelder, Director of Consumer Insights at Verizon, joins the Social Pros Podcast this week to discuss the incredible advantages, the challenges, and the long-term company-wide transformations made possible through the customer insights gained from social media.

How Big Brands Get Permission to Use UGC

Jon Steiert, Social Media Manager & PR Specialist at Pet360, Inc., joins the Social Pros Podcast this week to discuss social as a way to improve the customer experience, the value of listening on social, and the scalability of user-generated content.