Bob
http:brandtrailblazers.com/blog

Thanks much for the comment,
j

Having had some experience working inside and consulting to several of the Japanese OEMs I think what you saw was a sincere effort. Yes – we live in a litigious society and so companies want to protect themselves. But, the key here is they got to you first.

Let’s say you had an accident and a roll over sensor might have avoided injury to you or your vehicle. What are the chances that you would think of that, find out about it online, sue, etc. They are present, but in reality not something firms take a proactive stance on.

Nissan happens (like some other firms) to keep good tabs on who buys what and so are able to send you offers to buy more later. Nissan and a few others we know of are more focused on giving you a great customer experience so you come back voluntarily (which ends up being less expensive for them as well in the long run).

Most people do not blog about good experiences with companies and brands – so I commend you for doing so – and your points are relevant – what was their motivation? I honestly think they wanted to do right by their customer first and safeguard second.