In any regard I think it’s great that people recognize her for being good at what she does. When I worked retail way back in the day at Home Depot I LOVED when people reported my good deeds to management… but rarely did that happen.. people said they would say something and never did or it landed on mgmt’s desk and didn’t go any further because they sucked but whatever… that 1% that did get through meant the world to me and made me love helping people even more.

Good for Mary. Go Mary Go!

Recently he was demoted and placed outside retrieving carts so he would have less interaction. The managers found that they had to move him inside for a few hours a day after hundreds of customers complained.

I understand that you still have a job to do but when you people are going out of their way to talk to you because you make their shopping experience pleasant, you cannot put a dollar value on that.

In my opinion, a store with as many unhappy customers as WalMart could use it.

You totally nailed it. people like Mary are invaluable in the humanizing of a company. people want to do business with people.

Social Media Excellence and a Side of Fries [link to post] thx @jaybaer

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