Digital Marketing, Social Media Strategy, Social Media Tools, Crowd Sourcing, PR 20

HARO Gets Serious About Crowd Sourced Journalism

Help A Reporter Out (HARO), the uber-simple brainchild of hyper-active, skydiving, PR wild child Peter Shankman has gone big-time.

Born humbly as a simple way for reporters to connect with potential sources, HARO has grown to more than 50,000 participating reporters, with 150,000 people receiving three daily emails stuffed with requests for sources.

Not surprisingly, HARO started groaning at the seams a while ago, as the sheer volume of reporter requests in each email made it virtually impossible to scan. Evidently, there was a four month wait to advertise in the HARO email, too (which reportedly gets a mind boggling 75%+ open rate).

My old friend Thom Brodeur joined HARO a few months ago as COO, promising to take the operation to new heights. And with the release today of the new HARO 1.0, it looks like they’re on their way. (Interview of Thom by Deirdre Breakenridge here)

Personalization and Relevancy

If you’re a masochist, or a PR person that has clients in a ton of different industries, you can continue to receive the full version of the HARO emails. But most people will very much appreciate the ability to receive industry-specific versions containing inquiries germane only to their area of expertise.

This should make each edition of HARO much shorter and easier to browse, saving time and increasing relevancy dramatically.

Go to the nifty new Web site and create an account to set your customization options.

Now Spam Free

Taking a page from Craig’s List, HARO is now anonymizing reporters’ email addresses, so they cannot be spammed by unscrupulous types that were deploying harvesting scripts to surreptitiously gather all the email addresses. That should increase journalists’ confidence in HARO, and boost participation even more.

The one negative consequence is that in addition to hiding emails, HARO is now hiding publications. Thus, you don’t know if the reporter is from the Wall Street Journal or Reptile Hobbyist, and I know most PR folks would change their pitch and their time allocation based on which media outlet the reporter represents. (Peter Shankman posted in the comments that this was a glitch, not a feature, and has been corrected)

(Note that HARO has a Get Satisfaction customer support community where you can sound off on all elements of the new HARO that you love, like, or loathe)

On a Scale of 1-10, Your Pitch is a 11

HARO is trying to move much of the interaction between reporters and sources away from ad hoc emails, toward a Web-based protocol. This creates less email volume for reporters, and gives HARO the ability to better track results.

While this takes a bit more effort because you have to go to the site and log-in, it’s advantageous for both reporter and source because HARO is storing your previous queries and pitches. Thus, you can log-in and see all the reporters you’ve contacted.

For journalists, the news is even better, as they can now store their favorite HARO sources on the site, and can rate pitches in real-time. Thus, if you pitch a reporter via HARO, and your pitch was off-base, the reporter can give you a virtual thumbs up or down, and some sense of where you went astray.

Hopefully, reporters will use this feature, because as HARO has grown the number of pitches you send that get no response whatsoever from reporters has increased – and that’s frustrating.

While you lose a bit of the transparency and ease-of-use that were hallmarks of the original, organic HARO, this new version has much-need personalization and account management functionality that should enable this indispensable, post-modern journalism bazaar humming for a while.

What do you think of the new HARO? How much do you use it?

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  1. says

    Thanks for the article, Jay! Really appreciate it. I DO want to point out, however, that HARO is NOT hiding publications. The first HARO that went out this AM did, and that was a bug that has since been fixed. No publications are hidden unless reporters specifically ask for anonymity on a case by case basis.


    -Peter Shankman

  2. says

    Thanks for the article, Jay! Really appreciate it. I DO want to point out, however, that HARO is NOT hiding publications. The first HARO that went out this AM did, and that was a bug that has since been fixed. No publications are hidden unless reporters specifically ask for anonymity on a case by case basis.


    -Peter Shankman

  3. says

    HARO is a great service that I have been using to collect sources to help with my blog posts. It's great to see that it is introducing features that are going to benefit both reporters and sources. I'm loving it! Keep it up, Peter!

  4. InsuranceNick says

    HARO makes sense on so many levels and it's clear Peter and his team put their hearts and souls into the service. Definitely one of the most valuable tools any PR or marketing rep can utilize.

  5. says

    I used to reply to HARO requests a lot. I also pitched readers a few times for my own research. But in recent months, I've backed down. I still receive the thrice-daily emails, which are automatically filtered into a folder, but with 50+ requests per email, it's too much. I'd prefer subscribing to subject-specific emails, for I'd be more apt to reply to someone seeking technology help than fashion help.

  6. peggyduncan says

    I've used HARO for at least 2 years, and have gotten some nice media hits. I'd stopped looking at the emails because of having to scroll through all the non-relevant queries. And I figured that the more popular HARO got, the least likely the reporter would see my pitch. I lost interest. Now I'm back. I do wish they'd add more filtering though.

  7. says

    Glad to hear you've landed hits with it. I think this first step is just that, and a lot more specific targeting features will be rolled out eventually. Tags perhaps?

  8. TimOtis says

    I've used HARO and one of my quotes submitted to the request of reporter with a within-an-hour deadline ended up being used in a front page business story! I never thought that was possible. The urgency factor that Peter Shankman has created with HARO is outstanding; plus, he follows those urgent requests up by tweeting them out too. I love that.

    One thing, though, that I've always thought is that HARO and other paid services like ProfNet truly take the fun out of pitching. It's no longer about how well you can deliver the message via phone or e-mail. Now it's about what client fits the bill. I've stopped using it, but will definitely look into the new HARO. But honestly, why are we filtering search to find reporters to pitch to? Sure it makes our jobs easier, but I like a challenge.

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