New findings from Edison Research and their Infinite Dial study prove Snapchat is the second-most powerful social platform in the US.
Podcasting consumption is on the rise again, according to Edison Research. The 5 key podcast statistics you need to know, from Jay Baer.
Jay Baer spotlights the 5 reasons brands are shifting focus away from social media marketing and toward social customer service.
Podcast listenership continues to increase, and a new study proves the power of podcast advertising.
Customer service is being disrupted, but most companies are using a 1995 playbook to solve modern problems.
5 statistics from Edison Research and their Infinite Dial study that prove that Snapchat is the 2nd most powerful social platform in the US.
Podcasting consumption is on the rise again, according to Edison Research. The 5 key podcast statistics you need to know, from Jay Baer
How fast do customers want you to be in social media when responding to complaints? New research provides the answer.
Answering complaints increases customer advocacy, while ignoring complainst decreases it says Jay Baer, according to new research on the science of complaints.
Who needs praise and positive reviews? I’ll take a hater any day. Every customer complaint gives your business an opportunity, and the rising trend of haters on social media may uncover more opportunities than you’d think. I recently partnered with Edison Research to survey more than 2,000 Americans to determine why and how people complain about […]
How to produce a winning marketing podcast in 15 specific, actionable steps from Jay Baer and Convince and Convert. Includes a downloadable presentation.
What you want social media to do for your business, and what consumers want from companies in social are far different, shows this new social media research.