Great customer experience is about exceeding customer expectations. Three difficult but important ways to do so, with examples and case studies from Jay Baer.
Every single social media practitioner, guru, wizard (or warlock) out there tells you that the key to success is listening. “We have two ears and […]
The fact that you actually exist in social media is irrelevant. If you’re going to promote your social media accounts, do so with some sort of specific message, a rationale, and a call to action.