Tag: social customer service

C&C ON Social with Lauren

Social Media

Responsibility for Social Goes Beyond Content Teams

Lauren Teague

Why Messaging Is Your Customer’s Preferred Communication Channel [Webinar of the Week]

Customer Experience

Why Messaging Is Your Customer’s Preferred Communication Channel [Webinar of the Week]

Jay Baer

5 Reasons Social Customer Service Is Now a Critical Social Component

Customer Experience

5 Reasons Social Customer Service Is Now a Critical Social Component

Jay Baer

5 Ways Socially Mature Brands Deliver Great Customer Experience

Social Media

5 Ways Socially Mature Brands Deliver Great Customer Experience

Tamar Frumkin

What Makes Customers Loyal to Brands

Customer Experience

What Makes Customers Loyal to Brands?

Matthew Foster

How to Use Customer Service to Turn Hate Into Hilarity

Social Media

How to Use Customer Service to Turn Hate Into Hilarity

Jessica Gioglio

A clock with a gray background

Digital Marketing

Are You Overlooking the Most Valuable Real-Time Marketing Strategy?

Vanessa Sain-Dieguez

Social Media

Social Customer Service is Now a 2-Headed Monster

Jay Baer

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Social Media

42 Percent of Consumers Complaining in Social Media Expect 60 Minute Response Time

Jay Baer

gamification

Social Media

Please Aggravate Me: Is Gamifying Customer Service a Reality

Lisa Loeffler

Social Media

Why Critics of Klout Are Missing the Big Picture

Jay Baer