Social Media Tools

88 marketers you should follow on Twitter

88 Marketers You Should Follow on Twitter

  On my Jay Today video podcast (iTunes), I give a shoutout to someone who I respect and admire; a person I believe you should be following in social media. Although I’m at episode 132 of the Jay Today show, sometimes I don’t include a shoutout, and several extra-awesome people have been given the nod on […]

Are Meerkat and Periscope Good News or Bad

Are Meerkat and Periscope Good News or Bad?

Maybe Periscope and Meerkat are the greatest things ever, but maybe they are going to be the end of live events as we know it in our world. I actually recorded this episode of the Jay Today show on Periscope, the new live-streaming app now owned by Twitter. People are already all over the Periscope […]

How to Create a Thriving B2B Advocacy Community

John Mark Troyer @jtroyer

John Mark Troyer, Director and Social Media Evangelist for VMware, joins the Social Pros Podcast this week to discuss the origins of the community surrounding VMware, the tools his team has built to allow that community to change over time, and how they encourage influencers to remain active advocates of the brand.

Why Social Media and Customer Experience Are Intertwined in a Lovers Embrace

beckycarroll

Becky Carroll, Director of Social Media Strategy at PwC Consulting, joins the Social Pros Podcast this week to discuss the impact of trust (or lack of trust) on consumer behavior, how social can improve a customer’s experience of a brand, and social media’s newest maturity level. Please Support Our Sponsors Huge thanks to our amazing […]

In a Huge Company, Community Managers Become the Heroes

Lake Powell Resorts and Marinas

Amrita Sahasrabudhe, Director of Marketing at ARAMARK Parks and Destinations, and Brian Marks, Senior Manager of Digital and Social at ARAMARK Parks and Destinations, join the Social Pros Podcast this week to discuss how the community directs their social strategy, how their responsibilities differ depending on the destination they’re involved with, and how their community […]

Why Human-Curated Content Outstrips Computers Every Time

Elias Roman, Songza

Elias Roman, Co-founder of Songza, joins the Social Pros Podcast this week (on the 99th episode!) to discuss the undeniable power of excellent curation, delivering content to users that is perfect for the moment, and what makes people hit the “share” button. Read on for some of the highlights and tweetable moments, or listen to the full […]

Content Marketing

7 Ways to Take the Media World by Storm

Epic Content Marketing

Editor’s Note: The following is an excerpt from Joe Pulizzi’s new book Epic Content Marketing: How to Tell a Different Story, Break through the Clutter and Win More Customers by Marketing Less (McGraw-Hill, 2013). We also had the opportunity to interview Joe, and following this excerpt is the exclusive Q&A between Joe and Jay Baer. […]

Listen Smarter: How to Balance Proactive and Reactive Listening on Social

Frank Eliason

Frank Eliason, author of the new book At Your Service and Director of Global Social Media for Citi, joins the Social Pros Podcast this week to discuss crafting a cohesive social strategy for a global corporation, relying on the instincts of his team, and listening smarter. Read on for some of the highlights and tweetable moments, […]

Don’t Get Caught Up In Tactics – Keep the Customer in Mind

Dave Morse, Delta Faucets @davemorse

Dave Morse, Online Marketing Strategist for Delta Faucet, joins the Social Pros Podcast this week to discuss the lessons he’s learned at Delta surrounding keeping his team nimble, knowing your audience, and how important it is to balance traditional marketing with social. Read on for some of the highlights and tweetable moments, or listen to […]