YOUTILITY

Why Smart Marketing Is About Help, Not Hype

The difference between helping and selling is just two letters. But those two letters are critically important to your company’s success.

You’re not competing for attention only against other, similar products. You’re competing for attention against everything. To win in this hyper-competitive environment, you must ask “How can we help?”

If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life. This is Youtility.

Includes interviews with dozens of companies practicing Youtility, and provides 6 blueprints for building Youtility in your company.

Available for pre-order soon (get up to 7 exclusive bonuses) at http://YoutilityBook.com

Flash Now Readable by Search – Usability Experts Panic

After a LONG waite, Adobe announced this week that Flash files are soon to be readable by search engines. This removes a major impediment to using Flash for Web sites, as previously all files created in Flash were essentially invisible to Google, Yahoo! and the rest.

So, we now have the classic good news/bad news scenario unfolding. Making Flash readable takes away the biggest technical knock against Flash usage. However, the biggest common sense knock against Flash remains, which is the fact that Flash is misused in most cases.

Unless you’re a cartoonist, film editor or other such business, the point of creating an all-Flash Web site is dubious at best. The fact is, people come to your Web site to get questions answered about your business. And in most cases, using motion and animation to answer those questions gets in the way of the users’ needs. Certainly, the much-maligned “Flash Intro” is maligned for good reason as more than 75% of all users immediately click “skip intro”.

My biggest fear is that search-friendly Flash will spawn a new generation of all-Flash sites that do a lot more showing off than information conveyance. This is already an issue for a lot of agency Web sites, and I hope they don’t take this new technological advance as an opportunity to layer on even more Flash (and music) on sites that are already overburdened with cheekiness.

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About Jay Baer

Jay Baer is a hype-free social media and content strategist & speaker, and author of Youtility: Why Smart Marketing is About Help not Hype. Jay is the founder of http://convinceandconvert.com and host of the Social Pros podcast.

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