Customers want an answer, and they want it now! New research from Jay Baer—included in Hug Your Haters, his best-selling book about customer service—shows precisely how fast companies need to respond to consumer questions and complaints on Twitter, Facebook, Instagram, and beyond. This presentation and the corresponding research is a must for anyone in customer service, social media, digital marketing, customer success, and all business owners and managers that care about customer service, customer experience, customer retention, and customer satisfaction. For a LOT more on this topic, see HugYourHaters.com.
A weekly dose of the trends and insights you need to keep you ON top, from Jay Baer at Convince & Convert. In each week’s email, Jay will recap what happened in digital, what trends are important for marketers to watch, plus some fun surprises that you’ll just have to sign up to see!