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Driving Conversions Through User Experience

Authors: Jess Victor Yocco
Posted Under: The Content Experience Show
Content Experience Show Logo
Hosted By

Anna Hrach

Convince & Convert
About The Content Experience Show:

Welcome to The Content Experience Show where content experience is the new content marketing. It’s not only about reaching our audiences where they are, but engaging them with a personalized experience of meaningful, useful content that they’ll take with them over time. The guests on the Content Experience Show share strategies, tips, and real-world examples of how they’re taking their content marketing to the next level and providing their current and prospective customers with a true content experience. This isn’t just a trend. It’s a movement.

Apple Podcast Reviews:

It doesn't get any better for content marketers. They present a balanced, insightful discussion of current trends and ask all the right questions. Their guest list is a "Who's Who" of content professionals. Outstanding.

Jared Johnson Piano

I love listening to marketing podcasts and this one is on my must-listen to list. Very knowledgable hosts and topical discussions.

The Marketing Book Podcast

Victor Yocco, Research Director at EY-Intuitive, joins the Content Pros Podcast to discuss how user-experience can make or break your brand’s success.

Victor Yocco - InstagramSetting a Pretty Tone

Website building platforms that make creating your brand’s online presence a straightforward process have become fairly commonplace. Their accessibility makes it tempting to cut corners on the website design budget but when 38% of visitors stop engaging if the content or layout is unattractive, it’s clear that this is an area worthy of investment.
But how to invest wisely? For Victor, it’s about approaching your website’s foundation from the user’s point of view. His experience of walking a mile in a customer’s shoes combined with advanced education in customer research has helped him identify three key values and their unique way to drive conversions. He combines this knowledge with some social math to help businesses rethink their online presence.
From research to wording, Victor can transform a company’s website from an underperforming landing page to a content rich, customer engaging sales tool.

In This Episode

  • How usability testing leads to more engaging and effective content
  • Why communicating with your audience means taking a break from the jargon
  • How personas lead to a more refined, sometimes re-calibrated, message and customer journey
  • The three different customer values and how they work in content creation


Quotes From This Episode

“How you’re bucketing your content or how you’re showing people the path to getting to content is critical.” —@VictorYocco
“You can use personas to identify not only what content might be most appropriate for people but when to interject it into an experience.” —@VictorYocco
“Some people are much more interested in browsing for content and others are much more interested in searching.” —@VictorYocco
“Understand what motivates people, what is going to get them to pay attention.” —@VictorYocco
“One of the highest value for time spent is to engage people who you want to have as your customers.” —@VictorYocco



What did you want to be when you grew up?

A self-confessed nerd since birth, Victor has always been into writing. As a kid he wanted to be a journalist or an author; basically anything where he got to write all the time. Having just published a book in June 2016, it’s safe to say that he has achieved his goal of becoming a professional writer!

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