42 Percent of Consumers Complaining in Social Media Expect 60 Minute Response Time

In just a couple of weeks, I’ll be launching (along with Jason Falls, Mark Schaefer, Tom Webster, and our partners at Edison Research) the newest edition of The Social Habit. Landmark, legitimate research into how social media is used, and by whom. I’ve seen the raw data, and it’s a mind-blower. There’s still time to subscribe to … Continue reading 42 Percent of Consumers Complaining in Social Media Expect 60 Minute Response Time