The 2 Types of Reviews and Why Your Business Needs Both
Jay Baer on the differences between third- and first-party reviews, and how to get more reviews from customers, the right way.
I Need You to Tell Me Your Customer Service Pain
Jay Baer’s new Keep Your Customers course is getting ready, and he needs your help with a special survey about your customer service pain.
Brain Chemistry and How Not to Take Complaints Personally
Many businesses choose to not answer customer complaints – especially online – because they are offended, believe the customer is lying, or take it personally. This is a colossal blunder, says Jay Baer.