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Insight

Success is Driven by Understanding Your Vertical
Insight logo

Creative Content Catapults Global IT Brand

Client

Insight is a leading provider of hardware, software, and IT services to business, government, education, and healthcare clients.

Location

Headquartered in Tempe, AZ, USA

Services Provided

  • Youtility consulting
  • Content and creative consulting
  • Media consulting
  • Editorial development and ongoing management
  • Corporate podcast strategy and executive production

Overview

How does anyone today keep up with the speed of a constantly changing landscape, let alone a major player in the IT resale market? With a priority on forward-thinking technology solutions and the expertise to help companies make challenging decisions, Insight’s goal is to stay at the top of their game while technology pieces continue to shift. For Insight, the focus will always be on delivering superior information, service, and products. Now, it’s time to translate that into a meaningful and Youtility-inspired digital marketing effort.

Situation

Insight provides a wide variety of IT resale goods. Not only do they sell technology products, but they also show you the best way to use them to solve your business challenges. They aspire to be the go-to trusted resource and advisor for IT professionals.

The goal of Insight’s content team was to up their digital initiatives in a way that was a Youtility: marketing so valuable people would pay for it. When it comes to digital marketing, Insight is an incredibly forward-thinking company. While they face the universal challenges that all big companies face in terms of bandwidth and competing priorities, their ability to look to the future works greatly in their favor as they aim to be competitive and cutting edge with their content marketing.

Challenges

Although Insight is already a global leader in the IT resale industry, they faced considerable challenges, as many big companies do:

  • Speed of change in the IT industry
  • Internal bandwidth for new projects
  • Competing priorities and uncertainty of the previously untested outcome
  • The amount of effort and resources in paving a new path

Solution

Convince & Convert worked with Insight to brainstorm 10 new content concepts for their digital marketing program. Insight decided to select one of the concepts and do it really well: a new podcast called Technomics.

The purpose of the podcast was to create a marketing channel that would help CIOs and their direct reports have a better grasp of what’s going on in the IT and business worlds, so as to make solid business cases for their IT decisions.

C&C provided the planning, production, and promotion plan for the show, including editorial and cadence coaching, host and guest preparation, and overall show management. Our goal was to implement everything that needs to be done so that Insight hosts Robin Itule and Jeremy Nelson could step into the show studio, do their thing, and keep moving with their day. C&C plays the role of the glue that holds the show together.

Insight leverages internal subject matter experts as guests, making this a great example of how a company can drive engagement and use employees as external super stars.

We began with an un-advertised pilot season with nine episodes over a six-month period. We then took a break, re-aligned the show with Insight’s Services Unit, created a more concrete editorial calendar, and improved the production process to have a show drop every two weeks on schedule, and implemented a promotion plan.

The increased and improved planning helped create the structure for the Insight team to fully commit to the podcast. When we first started, it was a bit more fly-by-the-seat-of-our-pants, as it often is in any creative process. In round two, we streamlined substantially, and the 345% increase in downloads over pilot season proved that it worked.

For C&C, it’s about continuing to improve. The idea that “the work is done” is not the right way to think about content ideas. We continue to partner with Insight to keep their show relevant.

With the first content concept up and running, the company is looking at their next venture.

Results

  • Launched with 9 episodes over 4 months
  • Improved podcast concept over a 5-month period to align podcast with a business unit as a strategic priority for the firm
  • Relaunched with 12 new episodes over six months; increased downloads 345%
  • Now receive sponsorships; stronger channel for building partnerships
  • Continual audience-building content channel
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Client
Texas Exes – Alumni Association for The University of Texas
Location
Austin, Texas USA
Services Provided
Situation
Like many alumni organizations across the country, Texas Exes saw declining engagement, challenges with hitting giving goals, and in general, had a harder time getting the attention from their target audiences. It was a good time to re-connect and re-assess alumni sentiment and needs.
Challenges
Although the Texas Exes had a strong organization and following, they still faced significant challenges:
  • Generally speaking, the University of Texas at Austin has a very decentralized culture, which pervades every related organization and department.
  • Texas Exes wanted to make sure that teams used to operating independently didn’t just see this research as something for the marketing team to use in crafting giving pitches, but data that could inform and guide every area, from student outreach, to events, to fundraising and beyond.
Solution
Convince and Convert started by implementing an attitudinal survey that asked alumni how they felt about the association generally, events and benefits, as well as their feelings about their time at the University of Texas at Austin. Convince & Convert then performed a thorough analysis, developed personas, recommended strategies, and content ideas that would support the needs and desires of the alumni. One of the key findings was that the alumni’s main unmet desire was more professional interaction, including networking, mentoring and job opportunities. When COVID hit, it became clear that they had a significant opportunity not to just move events online but do so in a strategic and intentional way. Texas Exes had been in conversation with Graduway, a platform that provides a private social network with robust features, for more than a year. In six weeks, Convince & Convert helped the Texas Exes accelerate this concept, finalize their contract, and plan a launch strategy. In addition, Convince & Convert helped organize conversations beyond just Texas Exes alumni needs to include Career Services, Athletics, and a number of colleges within the university to ensure they all had some ownership in how their corner of the platform would come together.
Results
Convince & Convert crafted plans for each of their service areas to evolve to better match the needs uncovered in the survey. Texas Exes was proud to have the most successful higher ed launch Graduway has ever experienced and are using the insights gathered from this active and engaged group to develop and refine future plans for the organization and the university. Reached 8,000+ users in four months after virtual networking space rollout.
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