Why companies cannot force customers to use a particular contact mechanism. An infuriating, real world case study from Jay Baer.
Jay Baer’s Keep Your Customers Course is live, a comprehensive program that teaches how to boost customer retention by improving customer service.
Most surveys incentivize the wrong things and create a false sense of success. Jay Baer describes how to fix it and do feedback better.
These business leaders share their favorite customer service stories and thoughts on Jay Baer’s book, Hug Your Haters.
Five social customer service stats to know, based on research from Jay Baer for his book Hug Your Haters. Includes slide deck and bonus data.
Customer service is the new marketing, particularly for the restaurant industry. Here are 8 habits restaurants can adopt to stay competitive.
Social media has become customers’ go-to channel for voicing feedback and complaints. Here’s how your brand can meet them there.
Jay Baer’s new Keep Your Customers course is getting ready, and he needs your help with a special survey about your customer service pain.
Sprout Social’s Suggested Replies create efficiency while maintaining authenticity and preserving your brand’s style and voice on Twitter.
The Hug Your Haters Photo Contest has ended, but a new contest starts today.
Asking customers to call for help isn’t effective when attempting to get more feedback. Here’s a better way.
More and more savvy companies are placing customer experience at the top of their priority list. Here’s why your CMO should lead the charge.
Customer service is being disrupted, but most companies are using a 1995 playbook to solve modern problems.
The prediction that bots will be responsible for customer services is coming true this year. Here’s what it means for your customers and your jobs.
The best source for content marketing ideas is the customer service department. Here’s how to do it right.