Sprout Social’s Suggested Replies create efficiency while maintaining authenticity and preserving your brand’s style and voice on Twitter.
The Hug Your Haters Photo Contest has ended, but a new contest starts today.
Asking customers to call for help isn’t effective when attempting to get more feedback. Here’s a better way.
More and more savvy companies are placing customer experience at the top of their priority list. Here’s why your CMO should lead the charge.
Customer service is being disrupted, but most companies are using a 1995 playbook to solve modern problems.
The prediction that bots will be responsible for customer services is coming true this year. Here’s what it means for your customers and your jobs.
The best source for content marketing ideas is the customer service department. Here’s how to do it right.
When a Yelp employee uncovers a difficult working situation, she gets fired for her complaint. Was that the right way to handle it or should Yelp have hugged its haters?
How fast do customers want you to be in social media when responding to complaints? New research provides the answer.
Many businesses choose to not answer customer complaints – especially online – because they are offended, believe the customer is lying, or take it personally. This is a colossal blunder, says Jay Baer.
What makes customers stick by a product? A new survey of reveals the six most commonly-cited factors in customer loyalty.
Answering complaints increases customer advocacy, while ignoring complainst decreases it says Jay Baer, according to new research on the science of complaints.
To truly capitalize on the holiday season sales surge, play a strong offense and defense when it comes to your online ratings and reviews.
Social media listening hasn’t changed in years. You need to listen differently and harder to find your customers now, says Jay Baer.
Quality customer service has the power to earn you revenues, not drain on your resources. Here’s how to transform your customer care team.