Convince & Convert Books & Ebooks

Jay Baer is the New York Times best-selling author of five books that help you get more customers or keep those you’ve already earned. Jay and the Convince & Convert team have six published titles and countless eBooks, keeping audiences on the forefront of digital and customer service expertise. For more information on keynote presentations of these books, or for bulk orders and/or book signings please contact us or visit

Hot Off the Presses: Talk Triggers

By: Jay Baer

Word of mouth is directly responsible for 19% of all purchases, and influences as much as 90%. Every human on earth relies on word of mouth to make buying decisions. Yet even today, fewer than 1% of companies have an actual strategy for generating these crucial customer conversations. Talk Triggers provides that strategy in a […]

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