Why Video Holds the Key to Authentic Community Building
Learn why video is one of marketers’ most compelling tools for authentic community building, customer engagement, and brand awareness.
5 Ways to Grow Your Instagram Following and Build Community
These tricks of the trade will give your Instagram account the boost it needs to engage your community and grow your audience.
The Most Important Content Marketing Skill and How to Master It
These words of wisdom from expert educators will help you master marketing’s most important skill: teaching.
How to Build Stronger Bonds With Your Community
Don’t mistake customer satisfaction for customer loyalty. Meaningful bonds can turn one-time customers into lifelong community members.
The BBC Experiments With Video News Coverage on Instagram
Inspired by the rise of mobile and tablet viewership, the BBC is experimenting with a new initiative on Instagram called Instafax, where news clips are featured in 15-second video formats. From the content created, to the positioning and community involvement, the effort is both interesting and noteworthy for both companies and news outlets. Announced on […]
General Electric Hosts a Virtual Science Fair On Tumblr
What started as six second science lessons on Vine has morphed into a user-generated campaign just in time for the back-to-school season. Previously covered on Convince & Convert as a clever approach to content, General Electric is once again leading by example by encouraging its fans to experiment with and share their own six second […]
General Mills Embraces Collaborative Storytelling with “Hello, Cereal Lovers” Social Media Community
Love cereal? You’re not alone. Inspired by the passion and enthusiasm people have for cereal, there’s a new, “Hello Cereal Lovers” co-branded social media community from General Mills that is generating buzz for its creative and collaborative visual storytelling approach. Spanning Facebook, Twitter, Instagram and Tumblr, the “Hello, Cereal Lovers” communities focus on General Mills’ […]
Nike Celebrates Instagram Milestones by Thanking Its Community
It all started with a hashtag – two years ago, the ceremonial first fan photo with a #Nike tag on Instagram. Fast forward to the present, and Nike has amassed more than one million followers and more than six million photos with the tag #Nike on Instagram. To commemorate both milestones, the company hosted a […]
6 Common Mistakes in Online Community Development
Many of the myths surrounding online community development are proliferated by common sense conclusions. Creating an online community has a basis in science—but best practices that seem clear-cut on the surface become much more complicated when you dig deeper.
Communities on the web function much like real-life communities; they unite around a specific focus and often pursue common goals. They fulfill the needs of your members by driving learning and networking that enriches the personal or professional lives of everyone involved.
Creating that value for your membership requires a deep understanding of your audience’s motivations and goals. Only then can you define the business goals of your community. It’s natural for community managers to make their goals the priority. But they can’t reach those goals without fulfilling their responsibilities to their membership.
Based on popular myths, here are six common mistakes that community managers make in online community development.
How to Be the Architect of a Passionate Community
Recently, I was lucky enough to give a talk at Syracuse University during their #140cuse conference on building cause-passionate armies. The talk was well received and mainly focused on how we can utilize the communication tools we have today to inspire change and social good around the world. Since that talk though, I’ve started thinking […]
Social Media is About People, Not Logos
How will you be human? The people of your company are far more compelling than the company itself. Why they work for the company. Their dedication. Their interests outside of work. All of these provide “personality hooks” for your brand, and combined with a regular focus on your customers’ humanity, they are foundational elements of […]