The 13 Social Media Customer Service Stats You Must Know
Five social customer service stats to know, based on research from Jay Baer for his book Hug Your Haters. Includes slide deck and bonus data.
Is Your Business Ready for Holiday Season Ratings and Reviews?
To truly capitalize on the holiday season sales surge, play a strong offense and defense when it comes to your online ratings and reviews.
Why Customer Experience is the Ultimate Marketing Tool
Want to ensure long, loyal relationships with your customers? Make sure your customer experience prioritizes ease, speed, and accuracy.
Are You Making the Most Common Marketing Mistake?
The most common marketing mistake, and the lie that every marketer tells themselves, according to Jay Baer.
3 Surefire Ways to Engage Your Customers and Boost Your Bottom Line [Webinars of the Week]
Three webinars, three ways to get your hands dirty in your customer’s buying journey and boost your bottom line.
Exceptional Customer Care, and How It Changes Everything
Exceptional customer service is redefining what we, as customers, expect—and that affects all customers and all brands, including yours.
Are You Ready for the Future of Customer Service?
Messaging has fundamentally shifted how we communicate with one another, and it’s about to shift how people communicate with your company.
Why Hugging Haters Defies Malcolm Gladwell’s Blink
Hugging your haters offers an alternative to the reactionary approach described in Malcolm Gladwell’s Blink, and that’s a good thing.
11 Ways to Improve Net Promoter Score Surveys
The ubiquitous Net Promoter Score email survey could be made a lot more effective with a few small tweaks, as Jay Baer demonstrates in this detailed comparison.
Why a Differentiated Customer Experience Is the Best Thing for Your Brand
Brands who refuse to conform—who create their own unique, differentiated customer experiences—will reap the richest rewards.
The Secret to Balancing Your Online Review Strategy
Good reviews on a single platform is a great place to start, but it isn’t enough. Here’s how to balance your online review strategy.
Why Messaging Is Your Customer’s Preferred Communication Channel [Webinar of the Week]
![Why Messaging Is Your Customer’s Preferred Communication Channel [Webinar of the Week]](https://www.convinceandconvert.com/wp-content/uploads/2017/02/forrerster_webinar_2017_chat-1024x580.png)
On Wednesday, March 1st, Ian Jacobs from Forrester will be delivering a fantastic webinar about why messaging is your customer’s preferred communication channel, and why including this channel among your customer experience touchpoints is a high returning investment for your business.
The 3 Ways to Handle Customer Complaints
How they handle customer complaints tells you everything about a company. Which of the 3 methods do you employ, asks Jay Baer.
Does Outstanding Customer Service Lead to a Higher Stock Price?
We know that companies with finely-tuned customer experiences perform well. But does this hold true for expert customer service as well?
5 Reasons Social Customer Service Is Now a Critical Social Component
Jay Baer spotlights the 5 reasons brands are shifting focus away from social media marketing and toward social customer service.
I Asked My Readers What They Want and They Said This
A reader survey at Convince and Convert found a fascinating array of topics of interest to the modern, digital marketer, says Jay Baer.