Why Is Social Media Measurement So Hard?
New research from eMarketer shows that less than 20% of B2B marketers know for sure that their social media is generating positive results. And according to The CMO Survey, 44% of marketers haven’t been able to show the impact of social at all, much less point to real ROI. Here are 5 reasons why measuring social media’s impact is so hard and what you can do about it.
Why Messaging Is Your Customer’s Preferred Communication Channel [Webinar of the Week]
![Why Messaging Is Your Customer’s Preferred Communication Channel [Webinar of the Week]](https://www.convinceandconvert.com/wp-content/uploads/2017/02/forrerster_webinar_2017_chat-1024x580.png)
On Wednesday, March 1st, Ian Jacobs from Forrester will be delivering a fantastic webinar about why messaging is your customer’s preferred communication channel, and why including this channel among your customer experience touchpoints is a high returning investment for your business.
Websites Will Become the AM Radio of the Internet
If your marketing is sufficiently useful, your audience will keep your brand close – on their home screen, in their inbox, in their Twitter and Facebook feeds – and, when they need you, they’ll access whatever it is you’re bringing to the information party. This is the great benefit of Youtility – marketing so useful, […]
Why Looking in the Mirror Makes an Ass Out of U and Me
Believing your customers are just like you – or homogenous in any way – is a psychological bear trap that is difficult for even the savviest marketer or executive to escape. It’s human nature. We figure that since we like tennis, and we know a few of our customers that like tennis, it stands to […]
Is Facebook Suffocating the Rest of Social Media?
Forrester Research recently released a 2010 update to its Social Technographics® data that analyzes the social behaviors of global Internet users. For the first time, the percentage of U.S. consumers engaged in certain social behaviors actually went down, not up. Is the bloom off the rose? Is this the long-promised social media backlash? Overall, social media […]
The Science of Inequality – Finding Your Influential Customers
Does social media breed inequality? Because our behaviors on the social Web leave a noticeable fingerprint, smart companies can modify the way they engage and interact with us, based on our social graph, purchase history, etc. Would the VP of Customer Satisfaction of Southwest Airlines have called Kevin Smith at home (after he was kicked […]