The 13 Social Media Customer Service Stats You Must Know
Five social customer service stats to know, based on research from Jay Baer for his book Hug Your Haters. Includes slide deck and bonus data.
Own Your Errors and Do Not Fauxpologize
When mistakes were made, why so many business execs and CEOs have an apology allergy, and what to do instead.
This Is Why I Still Write Books
Nothing creates change like a book, which is why Jay Baer is starting work on his sixth one.
Why Hugging Haters Defies Malcolm Gladwell’s Blink
Hugging your haters offers an alternative to the reactionary approach described in Malcolm Gladwell’s Blink, and that’s a good thing.
11 Ways to Improve Net Promoter Score Surveys
The ubiquitous Net Promoter Score email survey could be made a lot more effective with a few small tweaks, as Jay Baer demonstrates in this detailed comparison.
Hug Your Haters: What’s Changed In One Year?
Marketing and customer service continue to converge. Learn how the trends I uncovered in Hug Your Haters have changed, one year later.
The 4 Ways to Keep Facebook Group Members Engaged
Keep your Facebook Group and other community members active and fired up using these 4 tactics from Jay Baer.
The 3 Ways to Handle Customer Complaints
How they handle customer complaints tells you everything about a company. Which of the 3 methods do you employ, asks Jay Baer.
How Not to Ask Your Customers for Reviews
It’s perfectly okay to solicit customer reviews, but do so with a personal touch and never, ever require them.
5 Reasons Social Customer Service Is Now a Critical Social Component
Jay Baer spotlights the 5 reasons brands are shifting focus away from social media marketing and toward social customer service.
How to Be Confusing and Unhelpful
Why companies cannot force customers to use a particular contact mechanism. An infuriating, real world case study from Jay Baer.
I Just Launched the Most Relevant Way to Keep Your Customers
Jay Baer’s Keep Your Customers Course is live, a comprehensive program that teaches how to boost customer retention by improving customer service.
6 Leaders and Readers Who Care About Customer Service
These business leaders share their favorite customer service stories and thoughts on Jay Baer’s book, Hug Your Haters.
The 8 Habits Restaurants Must Adopt to Dominate Online Customer Service (Infographic)
Customer service is the new marketing, particularly for the restaurant industry. Here are 8 habits restaurants can adopt to stay competitive.
I Need You to Tell Me Your Customer Service Pain
Jay Baer’s new Keep Your Customers course is getting ready, and he needs your help with a special survey about your customer service pain.
Did You Win the Hug Your Haters Photo Contest?
The Hug Your Haters Photo Contest has ended, but a new contest starts today.