Are You Ready for the Future of Customer Service?
Messaging has fundamentally shifted how we communicate with one another, and it’s about to shift how people communicate with your company.
Why Birchbox Wants Fans to Call Them on Snapchat
Birchbox’s latest campaign encouraged fans to call them on Snapchat—and ask them anything—using the app’s new video and voice call features.
How to Strike the Right Tone With Live Chat
Read what one business learned—the hard way—about creating engaging, effective live chat customer support.