Own Your Errors and Do Not Fauxpologize
When mistakes were made, why so many business execs and CEOs have an apology allergy, and what to do instead.
The 3 Ways to Handle Customer Complaints
How they handle customer complaints tells you everything about a company. Which of the 3 methods do you employ, asks Jay Baer.
General Motors and Logitech Dominate the #CES2016 Feed
Two major announcements by vehicle behemoth General Motors has set the company at the top of realtime media movement at #CES2016 and beyond.