Is Email Killing Your Company?
Are you looking at your email program as a long-term investor, or as a day-trader?
A lot of marketing tactics aren’t succeeding. It’s a combination of fundamental shifts in how audiences congregate and where they can be reached, and consumers that are too scared about an uncertain future to buy anything other than potatoes and ham. [...]
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Mobile Opt-in Flies at US Airways
A recent study by ExactTarget and Ball State University showed that consumers 24 years old and younger prefer text messages to email. For consumers 25+, email still reigns supreme. Does that put text/mobile/SMS out of reach for most brands? Not at all. In fact, using mobile to drive email subscriptions is an emerging best practice.
Mobile [...]
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Red Robin’s Email Program Has a Broken Wing
By all accounts, Red Robin is very successful restaurant chain. With hundreds of locations nation-wide and well-deserved plaudits for their Unbridled Acts customer service program, Red Robin has it together. (try the Bonzai Burger, Bruschetta Chicken Burger, and the Tower of Onion Rings).
But the Red Robin customer loyalty messaging program is far less than it should [...]
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15 Email Statistics That Are Shaping The Future
I just finished an invigorating panel discussion at the Marketing Profs Digital Marketing Mixer. Moderated by Aaron Kahlow from Online Marketing Summit, the session was titled “What Your Customers Really Think of Your Email Program.” (click here for the presentation at Slideshare)
I was joined on the panel by Katrina Anderson of iPost, and Annie Kinnaird [...]
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Amp Up Email Results with Honeymoon Segmentation
Subscribers to your email list are most likely to open, click, forward to a friend, and buy in the first 30-60 days after joining the list.
This is the Honeymoon and you need to use it to boost your email results – especially in the 4th quarter holiday shopping season.
This chart from Marketing Sherpa shows the [...]
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Email Marketing – What Do You Want to Know?
I’m happy to announce that I’ve been elected to co-chair the Consumer Education Roundtable for the Email Experience Council.
The EEC is the global professional association for email marketers, striving to enhance the image of email as a tactic while advocating its importance for business.
In partnership with the DMA (Direct Marketing Association), EEC also puts on [...]
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When The Fonz Clicked Delete: Email has jumped the shark
Like Lohan trips to rehab and Cardinals’ “this is our year” chants, most of us have had it up to here with email. Spam has gone from annoying to ridiculous. I got an insane, indecipherable missive from a German derelict this week. 417 times. It looked like he slapped a sausage on the keyboard to [...]
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Making a List: Clicking it Twice
Consumers visit a limited number of Web sites each month. How can you make your site one of them?
In the American way of thinking, if some is good, more must be better. Anything useful or interesting gets proliferated until it reaches gluttonous proportions.
Cereal is good. But do we need nearly 100 varieties? How many movies [...]
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