About Social Pros Podcast:
Social Pros is one of the most popular marketing podcasts in the world, and was recently named the best podcast at the Content Marketing Awards. Listen for real insight on the real people doing real work in social media. You get the inside stories and behind-the-scenes secrets about how companies like Ford, Dell, IBM, ESPN, and dozens more staff, operate, and measure their social media programs.
Thank you to our sponsor ICUC Social.
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Apple Podcast Reviews:
The Social Pros podcast has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen!@Arlie K
This is absolutely an awesome listen for anyone in communications or social media!!@Will31C
This podcast has become one of my staple weekly podcasts for learning about marketing! Love the conversations that they have and it's always enjoyable and educational!@Simonstone95
Love the podcast - informative, in depth and spot on for any business size.@MissTriathlon
Jason Schober, Social Media Campaign Manager for U.S. Bank, joins the Social Pros Podcast to share how a multi-state bank stays engaged with the local community through paid social and research.
Banking on Social
Paid social can be a powerful tool for any business, however, like any tool, it takes training and education to wield it correctly.
To get at the heart of their customer’s wants and needs, Jason invests in party research before crafting his social media marketing plan for U.S. Bank. And by getting to know his market first, he creates impactful content whose motivating factor increases exponentially with a boost from paid.
Understanding his customers also aids in an effective social listening plan. If he knows what they want and don’t want, it’s much easier to read between the lines of statements made on social. This way, he can truly know what is going through the customer’s head and how to fix what has gone wrong for them.
Last but certainly not least, Jason draws upon a broad base of professional knowledge and seeks inspiration from successful traditional marketing campaigns. The combination of diverse skills and carrying forward what has worked in the past makes for a paid social campaign that works.
In This Episode
- How party research before the campaign leads to more effective measurements of success
- Why building and maintaining customer loyalty means close social listening and rapid customer service responses
- How successful traditional marketing campaigns lead to impactful social strategies
- Why launching your social career means stepping out of your comfort zone
Quotes From This Episode
“We have been developing our content strategies around understanding who our clients are and what’s important to them.” —@jschobes
The way that we evolved on Instagram made us think about developing creative for each platform. Click To Tweet
“We are starting to think more about how we can leverage any kind of creative production or content stories and make them more visual.” —@jschobes
“We’re partnering with our business lines to help them understand where social fits in and how that can help achieve their goals for a total campaign success.” —@jschobes
“We are using more of our research studies to help understand how our customers are interacting with our brand and what they feel comfortable with.” —@jschobes
“We allowed those artists to take ownership of the Tour Possible message and then curated content around that.” —@jschobes
He may be wrong about specialists dying off. But he wasn't wrong about expanding your knowledge. Click To Tweet
- Jason Schober on Twitter: @jschobes
- U.S. Bank on Facebook, Twitter, and Instagram
- The Power of Possible
- Tour Possible
See you next week!