How Much Content Do You Need? Here’s a Formula.

One of the three ways to create Youtility — marketing so useful, people would pay for it — is to answer every customer question. Your prospective customers have TONS of questions they need to have answered before making a purchase. This is true for all businesses, but perhaps most so for B2B, where the stakes are […]

Why Social CRM Needs to Be Less About the Social and More About the Customers

Social CRM

Today’s guest post is by Kevin Troy Darling, Social Media Program Manager at iLinc Web Conferencing, who has been writing all his life, but only marketing pays. To paraphrase Tina Turner, we don’t need another acronym. The debate on Social CRM (sCRM) could easily become a distraction. We have many good tools at our disposal […]