YOUTILITY

Why Smart Marketing Is About Help, Not Hype

The difference between helping and selling is just two letters. But those two letters are critically important to your company’s success.

You’re not competing for attention only against other, similar products. You’re competing for attention against everything. To win in this hyper-competitive environment, you must ask “How can we help?”

If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life. This is Youtility.

Includes interviews with dozens of companies practicing Youtility, and provides 6 blueprints for building Youtility in your company.

Available for pre-order soon (get up to 7 exclusive bonuses) at http://YoutilityBook.com

Why People Provide the Power of Now

This is a short presentation I gave – one of my favorites last year – at the ExactTarget Connections conference in Indianapolis.

Continue Reading

Why Google Has the Hammer To Make Businesses Use Google Plus

(Happy Holidays! I analyzed my Top 6 blog posts for 2011 by total page views, and am re-running them this week as a “greatest hits” compilation. This is #1. This is probably my favorite post of the year. I like the way it’s written, and my favorite thing to do as a blogger is piece [...]

Continue Reading

9 Surprising New Facts About Social Media in America

(Happy Holidays! I analyzed my Top 6 blog posts for 2011 by total page views, and am re-running them this week as a “greatest hits” compilation. This is #2. Outstanding research from Tom Webster that debunks some common myths about social media. Emjoy! – Jay)   Social media is growing up fast. No longer a [...]

Continue Reading

Corporate Twitter Account Train Wreck! The 3 Types of Self-Destructive Tweets

(Happy Holidays! I analyzed my Top 6 blog posts for 2011 by total page views, and am re-running them this week as a “greatest hits” compilation. This is #3. Everybody loves a disaster!  Enjoy. – Jay)   Twit happens. As more and more companies ramp up their Twitter presence, the likelihood that something off-message will [...]

Continue Reading

Why You’re Pissing Off Half Your Facebook Fans

(Happy Holidays! I analyzed my Top 6 blog posts for 2011 by total page views, and am re-running them this week as a “greatest hits” compilation. This is #4. One of several posts I based on the outstanding research from my clients and friends at ExactTarget on how we REALLY use social media. Enjoy. – [...]

Continue Reading

Social Media, Pretend Friends, and the Lie of False Intimacy

(Happy Holidays. I analyzed my Top 6 blog posts for 2011 by total page views, and am re-running them this week as a “greatest hits” compilation. This is #5. Probably the most difficult post I’ve written, but also the post that solicited the most intense feelings among readers. R.I.P. Trey – Jay) It’s not an [...]

Continue Reading

The 6 Step Process for Measuring Social Media

(Happy Holidays! I analyzed my Top 6 blog posts for 2011 by total page views, and am re-running them this week as a “greatest hits” compilation. This is #6. One of my most useful posts, and I really like using presentations as raw material for blog posts. Enjoy. – Jay)   Can social media be [...]

Continue Reading

Social Media Lessons From the Offline Real World

An interesting report released from Pew Internet Research about the use of location-based services among adults found that only 28% of American adult cell phone owners use services such as maps or recommendations based on their location. In addition, 4% of all American adults use check-in apps such as Foursquare and Gowalla. Conversely, in the social [...]

Continue Reading

The 3 Building Blocks of Social Business Evolution

Guest post by Michael Brito, Vice President at Edelman Digital. He writes the Britopian blog, and wrote the new social business book, Smart Business, Social Business: A Playbook for Social Media in Your Organization (available July 26) Building a business is easy. Start with an idea. Find a wicked developer who is willing to work [...]

Continue Reading

SunButter Succeeds in Social Media Step-by-Step

Guest post by Libby Hall, digital strategist at the Flint Group of agencies. Here’s an example of strategic social media in action for our client, SunButter. SunButter sunflower seed spread is like peanut butter, but totally peanut-free and made from sunflower seeds, so it’s perfect for people with peanut allergies. It’s also delicious, as fans [...]

Continue Reading