Email marketing and search marketing have often been looked at as being at opposite ends of the digital marketing spectrum. Email used as a loyalty and retention tool, with search used as an acquisition tactic.
But that thinking prevents the results from those marketing efforts informing and improving one another, and the opportunities in that regard are significant.
The Funnel is Dead
The key to using search and email together is to mentally eliminate the idea of a classic conversion funnel with prospects at the top, and customers at the bottom. Instead, recognize that search and email (plus social media and many other components) all compromise different elements of the conversation between your brand and its customers.
Effective Search and Effective Email Look A Lot Alike
Winning email marketing and impactful search marketing share 3 primary characteristics:
- Timeliness
- Linguistics
- Relevancy
Timeliness
To leverage timeliness across both search and email, measure when you receive most of your clicks and conversions from SEO and PPC. Test sending your emails during those times.
Here at Convince & Convert, most of the first-time visitors to the site come between 7am and noon. Yet, I send my emails announcing new blog posts in the afternoon. I need to fix that.
Linguistics
Customers respond to particular words at a disproportionate rate. (For a social media spin on that, see Dan Zarrella’s interesting study on which words get the most retweets).
Recognizing that certain words or phrases are more successful at getting you clicks and conversions, why aren’t you using that information in a cross-tactic fashion? Examine your visits by keyword report. Look at your internal search report. Are there phrases that could be incorporated into the subject line or body copy of your email campaign? I’ll bet there are. Why are you writing your emails blind, without the benefit of that data?
Relevancy
Why are email and search separate departments? They both rely on the right message at the right time. Why not test email offers in PPC, and test PPC offers via email? When I worked at Mighty Interactive, we created a 16-way email test, and used the results to create a smashing PPC program (and then used the PPC results to make effective banner ads).
You have so much data at your disposal. Are you using it to your advantage?
These ideas and the slides below are from my participation on a panel at the Email Evolution Conference.
Great post, Jason! I love your idea about synchronizing email with the time of day for the greatest site traffic and using keyword data to determine subject lines.
Blake Hodges’s last blog post..Seniors Using Internet More Than Ever
Great post as always Jason. Other things to consider is to use email opt-in form/offers to target people for your secondary offer. For PPC, average conversion rate is 2%. Use email opt-in to convert some percentage of the 98% – put them into lifecycle email program, convert them over time. You’ve then greatly increased the ROI of your PPC spend.
Secondly, particularly for B2B companies, use and optimize your email newsletter articles posted on your site for SEO traffic. Content rules.
Keep up the great content, Jason.
Loren
Reading: Cross-Pollinate Search and Email http://ow.ly/ep1
Cross-Pollinate Search and Email http://bit.ly/H8FwP
Jason, an excellent article on this topic.
Jason, in your opinion, we can use RSS and email in a similar loyalty sistem?
Cheers,
Alex
Idea from @jaybaer Test sending email at the times when you get most clicks/conversions from SEO/PPC. http://idek.net/2kA
RT @MarkatEMR: Idea from @jaybaer Test sending email at the times when you get most clicks/conversions from SEO/PPC. http://idek.net/2kA
Jason, Great posting! So good to read commentary that looks at results from campaigns and thinks about them organically and creatively rather than with buzzword compliance looming over one’s shoulder. Our visitors tell us so much about what they want if we open our minds and look.
Lisa Diaz’s last blog post..New Construction Starts in December Retreat 5%; Annual Total for 2008 Slides 15% to $543 Billion
Great post from @jaybaer, ‘Cross-Pollinate Search and Email’ http://bit.ly/8m88S
RT @jaybaer, ‘Cross-Pollinate Search and Email’ http://bit.ly/8m88S
@jaybaer Cross-Pollinate Search and Email
http://tinyurl.com/d6ypxv
email + search: @jaybaer on “cross pollinating” http://bit.ly/8m88S – me on “optimising newsletters for search” http://bit.ly/CiRjY
Great post as always Jason. Other things to consider is to use email opt-in form/offers to target people for your secondary offer. For PPC, average conversion rate is 2%. Use email opt-in to convert some percentage of the 98% – put them into lifecycle email program, convert them over time. You've then greatly increased the ROI of your PPC spend.
Secondly, particularly for B2B companies, use and optimize your email newsletter articles posted on your site for SEO traffic. Content rules.
Keep up the great content, Jason.
Loren