Content Marketing, Guest Posts, Social Business, Blogging and Content Creation, Social Media Staffing and Operations

Get Your Social Media Operations Act Together

Josh Lysne Get Your Social Media Operations Act TogetherGuest post by Josh Lysne, Director of Digital Strategy for the Flint Group of agencies and AdFarm, specializes in the development of multi-channel communication strategies for a wide range of clients ranging from small businesses to large global corporations.

When it comes to creating a social media strategy, there is one, often overlooked piece of the puzzle that falls through the cracks. The who is doing what piece of the puzzle.

I work with clients to create communication plans and digital strategies that usually include some form of social media. I often get an objection when the social elements of the program are introduced. Something along the line of “we tried a blog but it wasn’t a success” or “we have a Facebook page, but it isn’t doing anything for our business.”
social media operations Get Your Social Media Operations Act Together

Who’s Doing What?

Digging deeper into the failure, many times it is because the business did not understand who is doing what. The blog was a failure because posts were not written on a regular basis. The Facebook page was a failure because they were not engaging their audience, they were just collecting names. As Jay preaches, social media is not about collecting names, it is about activating your fans. That can only happen if you know who is doing what.

It can get complex depending on the size of your social media program, but here are some tips to help make sure you’re managing social operations appropriately:

  • If you are blogging, create an editorial calendar. You don’t need to know the what, just the who and when.
  • Again with the blogging, make sure your blogger or bloggers want to do it, if they are forced into it, you won’t get your posts on time.
  • If you have a Twitter account, set up a CoTweet account to help manage interactions, and define who is responsible for interaction.
  • If someone asks a question in a social space, make sure you have an expert on hand that can answer the question if it gets too technical for the day-to-day social listener.
  • If you are being badgered by someone that continues to post off-topic or negative comments in your space, what is the plan to engage them, and who is going to do it?
  • If you have a Facebook page, know who is responsible for engagement. Who is responsible for adding content? Photos? Videos? It might be different people for each task.
  • Who is monitoring social spaces where you don’t currently have outpost? There are tons of free and paid tools out there that help you to monitor the conversations taking place.

Take a look at the Social Media Responsibilities Worksheet we use at the Flint Group. Hopefully it will help you figure out who is doing what.

Social Media Responsibilities Worksheet

What are your thoughts or comments?

(photo by KoalazyMonkey)

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    Josh–thanks for the insight and the bonus handout. Nice post!

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    RT @tcreativo: Más sobre estrategia #SMM: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ

  • http://twitter.com/angeljsanchez/status/18606493505 angel sanchez

    RT @tcreativo: Más sobre estrategia #SMM: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ

  • http://twitter.com/angeljsanchez/status/18606493505 angel sanchez

    RT @tcreativo: Más sobre estrategia #SMM: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ

  • http://twitter.com/angeljsanchez/status/18606493505 angel sanchez

    RT @tcreativo: Más sobre estrategia #SMM: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ

  • http://twitter.com/angeljsanchez/status/18606493505 angel sanchez

    RT @tcreativo: Más sobre estrategia #SMM: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ

  • http://twitter.com/beatorrex/status/18606649654 Beatriz

    RT @angeljsanchez: RT @tcreativo: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ

  • http://twitter.com/beatorrex/status/18606649654 Beatriz

    RT @angeljsanchez: RT @tcreativo: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ

  • http://twitter.com/aliriop/status/18606699834 Alirio Pirela

    Get Your Social Media Operations Act Together http://goo.gl/asIh

  • http://twitter.com/pops131/status/18606810031 jan radish

    Get Your Social Media Operations Act Together | Blogging and Content Creation | Social Media Consulting http://shar.es/mBMtm

  • http://twitter.com/ex_g/status/18606819814 Express Gráfica

    RT @tcreativo: Más sobre estrategia #SMM: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ

  • http://twitter.com/eidrian/status/18606988325 Adrián Ramírez

    Más sobre estrategia #SMM: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ Via @tcreativo

  • http://twitter.com/javato13/status/18607125545 Javato

    RT @eidriaN: Más sobre estrategia #SMM: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ Via @tcreativo

  • http://twitter.com/marycertad/status/18607157132 Marielena Certad

    (Ing) RT @tcreativo: Más estrategia #SMM: En #SocialMedia hay q activar fans, no coleccionar nombres http://bit.ly/90lcAJ

  • http://twitter.com/devilmangye/status/18608056718 Luis Zúñiga

    RT @tcreativo: Más sobre estrategia #SMM: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ

  • http://twitter.com/brigettescott/status/18608234491 BRIGETTESCOTT

    RT @NAPH1981: RT @bpollard: Getting your #socialmedia operations act together; a lesson #healthcare orgs can learn http://ow.ly/2bPxR #hcsm

  • http://twitter.com/areierson/status/18608572230 areierson

    Get Your Social Media Operations Act Together. Guest post on @jaybaer blog by our own @jlysne. http://bit.ly/9sDxd8

  • http://pervarakapadiaatmoney.blogspot.com/ Pervara Kapadia

    Absolutely Josh most of the time no one seems to know who is doing what. And unfortunately if at all people do have their KRA in place it does not seem important enough as it requires self drive which many start to lack over a period of time.

  • http://twitter.com/beadiful4you/status/18609977761 Brittany Long
  • http://twitter.com/beadiful4you/status/18609977761 Brittany Long
  • http://twitter.com/beadiful4you/status/18609977761 Brittany Long
  • http://twitter.com/beadiful4you/status/18609977761 Brittany Long
  • http://twitter.com/beadiful4you/status/18609977761 Brittany Long
  • http://twitter.com/beadiful4you/status/18609977761 Brittany Long
  • http://twitter.com/mikecorak/status/18610183877 MikeCorak

    RT @jaybaer: Get Your Social Media Operations Act Together http://bit.ly/czeOlF

  • http://twitter.com/Chris_Bird Chris Bird

    Great advice. Amazing to see how many companies use Facebook as a one way communication when its real strength is to create a dialogue (engagement).

  • http://twitter.com/webby2001/status/18610876990 Tom Webster

    RT @jaybaer: Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/socialmediafltr/status/18610922752 Social Media Filter

    RT @jaybaer Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/abbief/status/18611107954 Abbie S. Fink

    RT @jaybaer: Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/tweetmaker/status/18611126949 Jim Alexander

    Seriously? You expect us to be like… organized & all that? RT @jaybaer: Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/bgeyser/status/18611150030 Brian Geyser, APRN

    Get Your Social Media Operations Act Together http://ff.im/-nKI4I

  • http://twitter.com/headwurdz/status/18612597256 Jim Jackson

    Get Your Social Media Operations Together http://ow.ly/2bXvG

  • http://twitter.com/headwurdz/status/18612597256 Jim Jackson

    Get Your Social Media Operations Together http://ow.ly/2bXvG

  • http://twitter.com/headwurdz/status/18612597256 Jim Jackson

    Get Your Social Media Operations Together http://ow.ly/2bXvG

  • http://twitter.com/headwurdz/status/18612597256 Jim Jackson

    Get Your Social Media Operations Together http://ow.ly/2bXvG

  • http://twitter.com/headwurdz/status/18612597256 Jim Jackson

    Get Your Social Media Operations Together http://ow.ly/2bXvG

  • http://twitter.com/headwurdz/status/18612597256 Jim Jackson

    Get Your Social Media Operations Together http://ow.ly/2bXvG

  • http://twitter.com/headwurdz/status/18612597256 Jim Jackson

    Get Your Social Media Operations Together http://ow.ly/2bXvG

  • http://twitter.com/headwurdz/status/18612597256 Jim Jackson

    Get Your Social Media Operations Together http://ow.ly/2bXvG

  • http://twitter.com/headwurdz/status/18612597256 Jim Jackson

    Get Your Social Media Operations Together http://ow.ly/2bXvG

  • http://twitter.com/headwurdz/status/18612597256 Jim Jackson

    Get Your Social Media Operations Together http://ow.ly/2bXvG

  • http://twitter.com/headwurdz/status/18612597256 Jim Jackson

    Get Your Social Media Operations Together http://ow.ly/2bXvG

  • http://twitter.com/cargillcreative/status/18613725021 Bob Cargill

    Smart, practical advice! "Get Your Social Media Operations Act Together" via @jaybaer http://bit.ly/8Ym2HZ

  • http://twitter.com/chitowncares/status/18614612315 Dan Sully

    RT @bgeyser: Get Your Social Media Operations Act Together http://ff.im/-nKI4I

  • http://twitter.com/jasonfalls/status/18614716007 Jason Falls

    Thinking about your social media operations. Awesomely helpful post from @jlysne on @jaybaer's blog today: http://ar.gy/04f

  • http://twitter.com/bgindra/status/18614823113 Indra Gardiner

    Good advice on @jaybaer's blog today by guest @jlysne – the operational side of social media. http://bit.ly/ca7oTz

  • http://twitter.com/socialmediafltr/status/18614877571 Social Media Filter

    RT @JasonFalls Thinking about your social media operations. Awesomely helpful post from @jlysne on @jaybaer's blog today: http://ar.gy/04f

  • http://twitter.com/ldecosse/status/18615441075 Laurent Decosse

    RT @JasonFalls: Thinking about your social media operations. Awesomely helpful post from @jlysne on @jaybaer's blog today: http://ar.gy/04f

  • http://twitter.com/ldecosse/status/18615441075 Laurent Decosse

    RT @JasonFalls: Thinking about your social media operations. Awesomely helpful post from @jlysne on @jaybaer's blog today: http://ar.gy/04f

  • http://twitter.com/ldecosse/status/18615441075 Laurent Decosse

    RT @JasonFalls: Thinking about your social media operations. Awesomely helpful post from @jlysne on @jaybaer's blog today: http://ar.gy/04f

  • http://twitter.com/eamarkowitz/status/18615548904 Ed Markowitz

    RT @JasonFalls: Thinking about your social media operations. Awesomely helpful post from @jlysne on @jaybaer's blog today: http://ar.gy/04f

  • http://twitter.com/eamarkowitz/status/18615548904 Ed Markowitz

    RT @JasonFalls: Thinking about your social media operations. Awesomely helpful post from @jlysne on @jaybaer's blog today: http://ar.gy/04f

  • http://twitter.com/eamarkowitz/status/18615548904 Ed Markowitz

    RT @JasonFalls: Thinking about your social media operations. Awesomely helpful post from @jlysne on @jaybaer's blog today: http://ar.gy/04f

  • http://twitter.com/rwitherell/status/18615959268 Ryan J Witherell

    RT @JasonFalls: Thinking about your social media operations. Awesomely helpful post from @jlysne on @jaybaer's blog today: http://ar.gy/04f

  • http://twitter.com/rwitherell/status/18615959268 Ryan J Witherell

    RT @JasonFalls: Thinking about your social media operations. Awesomely helpful post from @jlysne on @jaybaer's blog today: http://ar.gy/04f

  • http://twitter.com/rwitherell/status/18615959268 Ryan J Witherell

    RT @JasonFalls: Thinking about your social media operations. Awesomely helpful post from @jlysne on @jaybaer's blog today: http://ar.gy/04f

  • http://twitter.com/scientificvoice/status/18616407327 Scientific Voice

    Ah, yes, need for accountability doesn't change with the tool RT @jaybaer Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/scientificvoice/status/18616407327 Scientific Voice

    Ah, yes, need for accountability doesn't change with the tool RT @jaybaer Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/scientificvoice/status/18616407327 Scientific Voice

    Ah, yes, need for accountability doesn't change with the tool RT @jaybaer Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/dronlund/status/18616519243 Don Ronlund

    Want to avoid sure failure? *Get Your Social Media Operations Act Together* http://bit.ly/czeOlF via @jaybaer:

  • http://twitter.com/dronlund/status/18616519243 Don Ronlund

    Want to avoid sure failure? *Get Your Social Media Operations Act Together* http://bit.ly/czeOlF via @jaybaer:

  • http://twitter.com/dronlund/status/18616519243 Don Ronlund

    Want to avoid sure failure? *Get Your Social Media Operations Act Together* http://bit.ly/czeOlF via @jaybaer:

  • http://twitter.com/mediadigger/status/18617202978 marco

    RT @sfsmjobshoot: Get Your Social Media Operations Act Together http://bit.ly/cuMTyQ #news #socialmedia

  • http://twitter.com/lsheka/status/18617246710 Lynn Sheka

    Thx 4 sharing! RT @bgindra: Good advice on @jaybaer's blog today by guest @jlysne: the operational side of social media http://bit.ly/ca7oTz

  • http://twitter.com/meannie/status/18618365213 Annie Tsai

    RT @jaybaer: Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/meannie/status/18618365213 Annie Tsai

    RT @jaybaer: Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/meannie/status/18618365213 Annie Tsai

    RT @jaybaer: Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/meannie/status/18618365213 Annie Tsai

    RT @jaybaer: Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/meannie/status/18618365213 Annie Tsai

    RT @jaybaer: Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/meannie/status/18618365213 Annie Tsai

    RT @jaybaer: Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/chris_bird/status/18618448541 Chris Bird

    Get Your Social Media Operations Act Together | Blogging and Content Creation | Social Media Consulting – Convince & http://bit.ly/bTYCdD

  • http://twitter.com/chris_bird/status/18618448541 Chris Bird

    Get Your Social Media Operations Act Together | Blogging and Content Creation | Social Media Consulting – Convince & http://bit.ly/bTYCdD

  • http://twitter.com/chris_bird/status/18618448541 Chris Bird

    Get Your Social Media Operations Act Together | Blogging and Content Creation | Social Media Consulting – Convince & http://bit.ly/bTYCdD

  • http://twitter.com/chris_bird/status/18618448541 Chris Bird

    Get Your Social Media Operations Act Together | Blogging and Content Creation | Social Media Consulting – Convince & http://bit.ly/bTYCdD

  • http://twitter.com/chris_bird/status/18618448541 Chris Bird

    Get Your Social Media Operations Act Together | Blogging and Content Creation | Social Media Consulting – Convince & http://bit.ly/bTYCdD

  • http://twitter.com/chris_bird/status/18618448541 Chris Bird

    Get Your Social Media Operations Act Together | Blogging and Content Creation | Social Media Consulting – Convince & http://bit.ly/bTYCdD

  • http://twitter.com/alin_b826/status/18618469744 Alin_B

    Do you have Your Social Media Operations Act Together http://om.ly/oNqM rt@jaybaer

  • http://twitter.com/alin_b826/status/18618469744 Alin_B

    Do you have Your Social Media Operations Act Together http://om.ly/oNqM rt@jaybaer

  • http://twitter.com/alin_b826/status/18618469744 Alin_B

    Do you have Your Social Media Operations Act Together http://om.ly/oNqM rt@jaybaer

  • http://twitter.com/alin_b826/status/18618469744 Alin_B

    Do you have Your Social Media Operations Act Together http://om.ly/oNqM rt@jaybaer

  • http://twitter.com/alin_b826/status/18618469744 Alin_B

    Do you have Your Social Media Operations Act Together http://om.ly/oNqM rt@jaybaer

  • http://twitter.com/alin_b826/status/18618469744 Alin_B

    Do you have Your Social Media Operations Act Together http://om.ly/oNqM rt@jaybaer

  • http://twitter.com/rjleaman/status/18619263386 Rebecca Leaman

    Get Your Social Media Operations Act Together http://bit.ly/czeOlF by @jlysne via @jaybaer

  • http://twitter.com/rjleaman/status/18619263386 Rebecca Leaman

    Get Your Social Media Operations Act Together http://bit.ly/czeOlF by @jlysne via @jaybaer

  • http://twitter.com/bisquich/status/18619637282 Lee Riley

    Get Your Social Media Operations Act Together http://viigo.im/4dRa

  • http://twitter.com/piratewife/status/18620239416 Chelsea Mueller

    RT @JasonFalls Thinking about your social media operations. Awesomely helpful post from @jlysne today: http://ar.gy/04f #in

  • http://twitter.com/piratewife/status/18620239416 Chelsea Mueller

    RT @JasonFalls Thinking about your social media operations. Awesomely helpful post from @jlysne today: http://ar.gy/04f #in

  • http://twitter.com/piratewife/status/18620239416 Chelsea Mueller

    RT @JasonFalls Thinking about your social media operations. Awesomely helpful post from @jlysne today: http://ar.gy/04f #in

  • http://twitter.com/marionconway/status/18620450634 MarionConway

    Right on target RT @rjleaman Get Your Social Media Operations Act Together http://bit.ly/czeOlF by @jlysne via @jaybaer

  • http://twitter.com/prtini/status/18620459887 Heather Whaling

    Do you plan for the "operations" of social media? Divvy up responsibilities? Good tips here from @jlysne: http://ow.ly/2c219

  • http://twitter.com/prtini/status/18620459887 Heather Whaling

    Do you plan for the "operations" of social media? Divvy up responsibilities? Good tips here from @jlysne: http://ow.ly/2c219

  • http://twitter.com/prtini/status/18620459887 Heather Whaling

    Do you plan for the "operations" of social media? Divvy up responsibilities? Good tips here from @jlysne: http://ow.ly/2c219

  • http://twitter.com/juliacantor/status/18620725692 julia cantor

    RT @jaybaer: Get Your Social Media Operations Act Together http://bit.ly/czeOlF —> Complete with worksheet!

  • http://twitter.com/juliacantor/status/18620725692 julia cantor

    RT @jaybaer: Get Your Social Media Operations Act Together http://bit.ly/czeOlF —> Complete with worksheet!

  • http://twitter.com/juliacantor/status/18620725692 julia cantor

    RT @jaybaer: Get Your Social Media Operations Act Together http://bit.ly/czeOlF —> Complete with worksheet!

  • http://twitter.com/techguerilla/status/18620778444 Matt Ridings

    nice RT @jaybaer: Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/techguerilla/status/18620778444 Matt Ridings

    nice RT @jaybaer: Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/techguerilla/status/18620778444 Matt Ridings

    nice RT @jaybaer: Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/robustwinebar/status/18620987986 Stanley and Arlene

    RT @techguerilla: nice RT @jaybaer: Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/pennapowers/status/18621192886 PPBH

    Trying to plan your social media strategy? Good read: Get Your Social Media Operations Act Together http://bit.ly/cXdVx4

  • http://twitter.com/pennapowers/status/18621192886 PPBH

    Trying to plan your social media strategy? Good read: Get Your Social Media Operations Act Together http://bit.ly/cXdVx4

  • http://twitter.com/pennapowers/status/18621192886 PPBH

    Trying to plan your social media strategy? Good read: Get Your Social Media Operations Act Together http://bit.ly/cXdVx4

  • http://twitter.com/pennapowers/status/18621192886 PPBH

    Trying to plan your social media strategy? Good read: Get Your Social Media Operations Act Together http://bit.ly/cXdVx4

  • http://twitter.com/pennapowers/status/18621192886 PPBH

    Trying to plan your social media strategy? Good read: Get Your Social Media Operations Act Together http://bit.ly/cXdVx4

  • http://twitter.com/mediamandy/status/18621552539 Mandy Bobolia

    RT @jaybaer: Get Your Social Media Operations Act Together http://bit.ly/czeOlF

  • http://twitter.com/dandan4d/status/18621562603 Dan Danford, AdFarm

    RT @jaybaer: Get Your Social Media Operations Act Together http://bit.ly/czeOlF

  • http://www.explorethebruce.com explorethebruce

    This is one of the most informative strategies with actual outline for businesses to grab onto. I have been the one man show for social media marketing for http://www.explorethebruce.com Tourism website for the area, and have gotten accounts to 5000 within 9 months. The fact of needing schedules and outlines to follow “sometimes roughly” is a big MUST. Without direction you will be posting putting out fires constantly! Just remember to breath :) -Gem Webb-

  • http://twitter.com/kslang/status/18622684045 kslang

    RT @jaybaer: Get Your Social Media Operations Act Together http://bit.ly/czeOlF

  • http://twitter.com/angeladaniello/status/18622754300 Angela Daniello

    RT @jaybaer: Get Your Social Media Operations Act Together http://bit.ly/czeOlF

  • http://twitter.com/ken_styles/status/18622878939 Ken Styles

    RT @jaybaer: Great new guest post from @jlysne on getting your act together http://om.ly/oOZf

  • http://twitter.com/jacobedenfield/status/18622925532 JacobEdenfield

    RT @jaybaer: Get Your Social Media Operations Act Together http://bit.ly/czeOlF

  • mtension

    Great post, you have made the challenge of managing social media into something very clean and clear. Thanks.

  • http://twitter.com/brubittencourt/status/18623797142 Bruna Bittencourt

    Get Your Social Media Operations Act Together http://bit.ly/a3wfXh

  • http://twitter.com/brubittencourt/status/18623797142 Bruna Bittencourt

    Get Your Social Media Operations Act Together http://bit.ly/a3wfXh

  • http://twitter.com/jamiestro/status/18624896511 jamiestro

    RT @jaybaer: Great new guest post from @jlysne on getting your act together http://om.ly/oOZf

  • http://twitter.com/jamiestro/status/18624896511 jamiestro

    RT @jaybaer: Great new guest post from @jlysne on getting your act together http://om.ly/oOZf

  • http://twitter.com/jamiestro/status/18624896511 jamiestro

    RT @jaybaer: Great new guest post from @jlysne on getting your act together http://om.ly/oOZf

  • http://twitter.com/jamiestro/status/18624896511 jamiestro

    RT @jaybaer: Great new guest post from @jlysne on getting your act together http://om.ly/oOZf

  • http://twitter.com/asseenontvlisa/status/18626438518 Lisa Kaplan Gordon

    RT @tweetmeme Get Your Social Media Operations Act Together | Blogging and Content Creation | Soci.. http://bit.ly/bLIB1f

  • http://twitter.com/marketingfails/status/18627684069 Paul L’Acosta

    Definitely worth 2 minutes of your time. RT @jaybaer: Great new guest post from @jlysne on getting your act together http://om.ly/oOZf

  • http://twitter.com/minamedia/status/18629231621 Mina

    Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/minamedia/status/18629231621 Mina

    Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/d_breshears/status/18633521145 David Breshears

    Get Your Social Media Operations Act Together – http://bit.ly/czeOlF

  • http://twitter.com/d_breshears/status/18633521145 David Breshears

    Get Your Social Media Operations Act Together – http://bit.ly/czeOlF

  • http://twitter.com/d_breshears/status/18633521145 David Breshears

    Get Your Social Media Operations Act Together – http://bit.ly/czeOlF

  • http://twitter.com/socialmediafltr/status/18633581255 Social Media Filter

    RT @d_breshears Get Your Social Media Operations Act Together – http://bit.ly/czeOlF

  • http://twitter.com/socialmediafltr/status/18633581255 Social Media Filter

    RT @d_breshears Get Your Social Media Operations Act Together – http://bit.ly/czeOlF

  • http://twitter.com/socialmediafltr/status/18633581255 Social Media Filter

    RT @d_breshears Get Your Social Media Operations Act Together – http://bit.ly/czeOlF

  • http://twitter.com/cegeland/status/18636368209 cegeland

    Good advice to help your organization get its social media act together: http://ow.ly/2c4Ky

  • http://twitter.com/inceptresults/status/18641575535 Incept

    Josh Lysne says you need to get your social media act together, in his guest post on Jay Baer’s blog. http://ht.ly/2bUwt

  • http://twitter.com/inceptresults/status/18641575535 Incept

    Josh Lysne says you need to get your social media act together, in his guest post on Jay Baer’s blog. http://ht.ly/2bUwt

  • http://twitter.com/inceptresults/status/18641575535 Incept

    Josh Lysne says you need to get your social media act together, in his guest post on Jay Baer’s blog. http://ht.ly/2bUwt

  • http://twitter.com/inceptresults/status/18641575535 Incept

    Josh Lysne says you need to get your social media act together, in his guest post on Jay Baer’s blog. http://ht.ly/2bUwt

  • http://twitter.com/g_haughton/status/18649328896 G Haughton

    @the_jessicarae check it… RT @jaybaer: Who is doing what piece of the puzzle? http://om.ly/oPPU

  • http://twitter.com/diofavatas/status/18652123965 Dio Favatas

    "Get Your Social Media Operations Act Together" http://bit.ly/aiC94B

  • http://twitter.com/diofavatas/status/18652123965 Dio Favatas

    "Get Your Social Media Operations Act Together" http://bit.ly/aiC94B

  • http://twitter.com/diofavatas/status/18652123965 Dio Favatas

    "Get Your Social Media Operations Act Together" http://bit.ly/aiC94B

  • http://twitter.com/diofavatas/status/18652123965 Dio Favatas

    "Get Your Social Media Operations Act Together" http://bit.ly/aiC94B

  • http://twitter.com/jlysne/status/18652862401 Josh Lysne

    Get Your Social Media Operations Act Together http://bit.ly/czeOlF

  • http://www.jontusmedia.com/ Jon Buscall

    The biggest stumbling block to implementing a social media campaign after a company have given it the OK is finding the right people to drive it. In small businesses or one man bands it's easier to get an overview of who's responsible for what. But often in bigger corporations things get messy because there's simply not a clearly defined position for “creative blogger, social media engager, etc” because the C-suite, although they pay lip service to social media – don't really get it yet.

    Strategic planning and execution, say following an outline like the one you shared (thanks!) go a long way to help people (and mangers) understand what's expected and how to deliver.

    Great post!

  • http://twitter.com/hk_business/status/18664301826 Gemini Lo

    RT @JasonFalls: Think of yr social media operation. Awesome post fm @jlysne on @jaybaer's blog: http://ar.gy/04f ~ a must read 4 online mktr

  • http://twitter.com/hk_business/status/18664301826 Gemini Lo

    RT @JasonFalls: Think of yr social media operation. Awesome post fm @jlysne on @jaybaer's blog: http://ar.gy/04f ~ a must read 4 online mktr

  • http://twitter.com/hk_business/status/18664301826 Gemini Lo

    RT @JasonFalls: Think of yr social media operation. Awesome post fm @jlysne on @jaybaer's blog: http://ar.gy/04f ~ a must read 4 online mktr

  • http://twitter.com/hk_business/status/18664301826 Gemini Lo

    RT @JasonFalls: Think of yr social media operation. Awesome post fm @jlysne on @jaybaer's blog: http://ar.gy/04f ~ a must read 4 online mktr

  • http://twitter.com/hk_business/status/18664301826 Gemini Lo

    RT @JasonFalls: Think of yr social media operation. Awesome post fm @jlysne on @jaybaer's blog: http://ar.gy/04f ~ a must read 4 online mktr

  • http://twitter.com/hk_business/status/18664301826 Gemini Lo

    RT @JasonFalls: Think of yr social media operation. Awesome post fm @jlysne on @jaybaer's blog: http://ar.gy/04f ~ a must read 4 online mktr

  • http://twitter.com/hk_business/status/18664301826 Gemini Lo

    RT @JasonFalls: Think of yr social media operation. Awesome post fm @jlysne on @jaybaer's blog: http://ar.gy/04f ~ a must read 4 online mktr

  • http://twitter.com/fjsalcedo/status/18664812711 Francisco J. Salcedo

    RT @tcreativo: Más sobre estrategia #SMM: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ

  • http://twitter.com/ecroissier/status/18676874132 Eduardo Croissier

    +1 RT @tcreativo: Más sobre estrategia #SMM: En #SocialMedia hay que activar #fans, no coleccionar nombres http://ow.ly/2ciB0

  • http://twitter.com/ecroissier/status/18676874132 Eduardo Croissier

    +1 RT @tcreativo: Más sobre estrategia #SMM: En #SocialMedia hay que activar #fans, no coleccionar nombres http://ow.ly/2ciB0

  • http://twitter.com/ecroissier/status/18676874132 Eduardo Croissier

    +1 RT @tcreativo: Más sobre estrategia #SMM: En #SocialMedia hay que activar #fans, no coleccionar nombres http://ow.ly/2ciB0

  • http://twitter.com/lima_limon/status/18676959996 Lima-Limón Creativos

    :) RT @ecroissier +1 RT @tcreativo Más sobre estrategia #SMM En #SocialMedia hay que activar #fans,no coleccionar nombres http://ow.ly/2ciB0

  • http://twitter.com/jeffabram/status/18678635785 Jeff Abramovitz

    Get Your Social Media Operations Act Together http://is.gd/dubeO #ConvinceandConvertBlog

  • http://twitter.com/gemmawent/status/18679310924 Red Cube Marketing

    Are you doing this stuff? » Get Your Social Media Operations Act Together http://ow.ly/2cjYC

  • http://twitter.com/luz_martin/status/18680530690 Social Media

    RT @ecroissier: +1 RT @tcreativo: Más sobre estrategia #SMM: En #SocialMedia hay que activar #fans no coleccionar nombres http://ow.ly/2ciB0

  • http://twitter.com/javiermla/status/18682890653 Javier M. Lahidalga

    RT @Ibermaticahcm: RT @tcreativo: estrategia en #SocialMedia : hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ

  • http://twitter.com/javiermla/status/18682890653 Javier M. Lahidalga

    RT @Ibermaticahcm: RT @tcreativo: estrategia en #SocialMedia : hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ

  • http://twitter.com/mycrowdca/status/18683484773 MyCrowd.ca

    RT @SadieMHarris – Get Your Social Media Operations Act Together http://bit.ly/aKturG

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    [from reginajmc] Get Your Social Media Operations Act Together – Convince & Convert: here are some tips to help ma… http://bit.ly/dgf67z

  • http://www.flint-group.com/ Josh Lysne

    Thank you all so much for the kind words and great feedback.

  • http://www.flint-group.com/ Josh Lysne

    Thank you all so much for the kind words and great feedback.

  • http://www.flint-group.com/ Josh Lysne

    Thank you all so much for the kind words and great feedback.

  • http://www.flint-group.com/ Josh Lysne

    Thank you all so much for the kind words and great feedback.

  • http://twitter.com/joepolidoro/status/18691693700 Joe Polidoro

    As you move from social media #policy to #plan, a good start here http://bit.ly/9XjgVR

  • http://twitter.com/jdmartinezq/status/18697060937 Juan David Martinez

    RT @tcreativo: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ #estrategia

  • http://twitter.com/maclyli/status/18697101298 M. Claudia Licona C.

    RT @jdmartinezq: RT @tcreativo: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ #estrategia

  • http://twitter.com/jlysne/status/18698213172 Josh Lysne

    @JasonFalls @HK_Business @marketingfails @CarlThress Thanks for the kind words and RT of my post on Jay Baer's blog http://ow.ly/2cvvB

  • http://twitter.com/ciudadano0/status/18698299403 José Duarte

    RT @jdmartinezq: RT @tcreativo: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ #estrategia

  • http://twitter.com/barbarajen/status/18700130570 Barbara Oliver

    Thnx 4 posting RT @jaybaer Get Your Social Media Operations Act Together http://om.ly/oNqM

  • http://twitter.com/dadrocant/status/18700657287 Daniel F Reyes

    RT @jdmartinezq: RT @tcreativo: En #SocialMedia hay que activar fans, no coleccionar nombres http://bit.ly/90lcAJ #estrategia

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    Get Your #SocialMedia Operations Act Together http://bit.ly/apcB6m

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    AdFarm's @jlysne featured by @jaybaer on getting your act together http://om.ly/oOZf

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    Get your social media operations act together (guest post on Convince & Convert) http://ow.ly/2cpNh

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    Get Your #SocialMedia Operations Act Together http://bit.ly/apcB6m

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    Get Your Social Media Operations Act Together http://dlvr.it/2jH3f #SocialMedia #tip

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    Get Your Social Media Operations Act Together http://tinyurl.com/2csb346 (via @pulsepad)

  • http://twitter.com/diginomics/status/18752572731 Digital-Economics

    RT @MmeSocialMedia Get Your Social Media Operations Act Together http://bit.ly/aKturG

  • http://twitter.com/darchini_tea/status/18764461671 Tracy Darchini

    Get Your Social Media Operations Act Together – http://bit.ly/czeOlF

  • http://twitter.com/bloomgfootprint/status/18782872917 Katie Fox

    Get Your Social Media Operations Act Together | by @jlysne http://bit.ly/93QOWY

  • http://twitter.com/jlevymedia/status/18788062250 Justin Levy

    Get Your Social Media Operations Act Together http://j.mp/9IaY2F

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    Do you have your social media operations together? (via @jlysne) http://ow.ly/2cTTL

  • http://twitter.com/shannonholato/status/18788727709 Shannon Holato

    Good read – RT @justinlevy: Do you have your social media operations together? (via @jlysne) http://ow.ly/2cTTL

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    RT @SadieMHarris Get Your Social Media Operations Act Together http://bit.ly/aKturG

  • http://twitter.com/marketingtips/status/18822631380 Internet Marketing $

    Get Your Social Media Operations Act Together – http://j.mp/9SvxXF #socialmedia

  • http://twitter.com/marketingmmo/status/18822815227 Online Marketing

    RT @MarketingTips: Get Your Social Media Operations Act Together – http://j.mp/9SvxXF #socialmedia

  • http://twitter.com/marketings/status/18822854782 Marketing

    RT @MarketingTips: Get Your Social Media Operations Act Together – http://j.mp/9SvxXF #socialmedia

  • http://twitter.com/devseo/status/18829724633 Alex Hall

    Get Your Social Media Operations Act Together – http://bit.ly/bBHtY9 #socialmedia

  • http://twitter.com/treypennington/status/18838356494 Trey Pennington

    Get your social media operations act together http://om.ly/obOG by @jlysne on @jaybaer's blog

  • http://twitter.com/iconic88/status/18838467989 Iconic88

    RT @treypennington: Get your social media operations act together http://om.ly/obOG by @jlysne on @jaybaer's blog

  • http://twitter.com/socialmediafltr/status/18839049714 Social Media Filter

    RT @treypennington Get your social media operations act together http://om.ly/obOG by @jlysne on @jaybaer's blog

  • http://twitter.com/muellero/status/18840158366 Roland C. Müller

    Coworking: Organize Social Media Responsibilities in Your Team http://j.mp/cBm57v via @jaybaer

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    I was sent here through another site. I am glad that they sent me. This is a very interesting site. I enjoyed reading it.

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    RT @jaybaer: Get Your Social Media Operations Act Together http://bit.ly/czeOlF >> like the responsibilities worksheet

  • http://twitter.com/johnmcternan/status/18866114073 John McTernan

    RT @paulsimpson1976: RT @jaybaer: Get Your Social Media Operations Act Together http://bit.ly/czeOlF >> like the responsibilities worksheet

  • http://www.seospidy.com SEO India

    Awesome Post.

  • http://twitter.com/estherazheng/status/18941163836 Esther Zheng

    RT @jaybaer: Get Your Social Media Operations Act Together http://bit.ly/czeOlF

  • http://twitter.com/rinforsideweb/status/18946124596 Rinforside web

    Get Your #socialmedia Operations Act Together http://bit.ly/czeOlF

  • http://twitter.com/mindsprout/status/18947855683 Sarah Hartshorn

    Get Your Social Media Operations Act Together http://ow.ly/2cVhB

  • http://twitter.com/klingbeilalex/status/18952536528 Alexander Klingbeil
  • http://twitter.com/sze_lee/status/18991429679 Sze Lee

    Get Your Social Media Operations Act Together. http://ow.ly/2dE9U #socialmedia

  • http://twitter.com/matchbox_inc/status/19044276523 Matchbox Inc

    Is your digital media strategy not working? Here are some tips to help you figure it out: http://ow.ly/2ef9i

  • http://twitter.com/ayatlin/status/19261461904 Angela Gonzalez

    RT @areierson Get Your Social Media Operations Act Together. Guest post on @jaybaer blog by our own @jlysne. http://bit.ly/9sDxd8

  • http://twitter.com/cdixon21/status/19283905629 Christi Dixon

    RT @jaybaer: Get Your Social Media Operations Act Together http://bit.ly/czeOlF

  • http://twitter.com/colinnclarke/status/19325043873 Colin N. Clarke

    Organize your social media mgmt. Sched who does what to make life easier! http://ht.ly/2fgYb by @jlysne on #convinceandconvert

  • http://twitter.com/growsocially/status/19359681103 Grow Socially

    Get your act together! http://ilnk.me/3734

  • http://twitter.com/colinnclarke/status/19368359965 Colin N. Clarke

    Organize your social media mgmt. Sched who does what to make life easier! http://ht.ly/2fEpN by @jlysne on #convinceandconvert

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