Social Media Case Studies, Social Image of the Week

JetBlue Proves That April is No Fool

badge-image-of-the-weekAh, April Fools’ Day. April 1st is a day where not much is as it seems and a good ‘gotcha’ is the ultimate reward. While there were many good brand generated April Fools’ jokes, JetBlue stood out for its unique and rewarding approach to the holiday.

Proclaiming that, “April’s No Fool,” JetBlue gave back to those most impacted by the day – people named April. JetBlue offered people with the first name April who were flying the airline on April 1 a JetBlue credit equal to the value of their flight. JetBlue communicated its surprise offer in a simple, yet eye-catching status update and linked back to the company’s BlueTales blog for more information.


In addition to clever creative and maximizing its blog, community managers should take note of JetBlue’s use of Facebook’s new reply feature in this post. A post and offer like this is sure to generate questions and JetBlue did a good job responding directly to comments within the post, while having a little fun. In response to one fan who said, “April O’Neill from TMNT where are u at,” JetBlue responded, “April’s allowed, but the heroes in a half shell are out of luck even if they want to pay. We don’t accept reptiles on board.”

Key Takeaways For Companies and Brands:

  • Embrace the Holidays: There are holiday occasions for almost every day of the year, some more obvious than others. Consider what holidays might be a fit for your company to celebrate and curate themed content to commemorate the occasion.
  • Provide a Forum to Tell the Full Story: Instead of bogging down the Facebook post with tons of text, JetBlue leveraged its blog as a resource to tell the full story. This is a great example of how a corporate blog can help support a company’s social media content strategy.
  • Take the Path Less Traveled: While it’s easy to go with the flow on occasions like April Fools’ Day, being an innovator means blazing new trails. What’s your equivalent of the path less traveled?