Social Media Case Studies

Why Char-Broil’s Blogger Outreach Program Gives Me the Warm and Fuzzies

Screenshot 2014 01 27 18.13.34 Why Char Broil’s Blogger Outreach Program Gives Me the Warm and Fuzzies

Social Influencer Case Study Why Char Broil’s Blogger Outreach Program Gives Me the Warm and Fuzzies
A few months ago I was struck by the number of posts floating around that discuss digital marketing “fails,” and blogger outreach gone bad—so many posts that just focused on what not to do.

While these posts are important, educational, and often very funny I had trouble finding positive examples of PR professionals going above and beyond when it came to blogger outreach.

So I created one.

I interviewed bloggers who had phenomenal experiences with PR pros and compiled this post. The story that stood out the most and gave me the warmest and fuzziest feeling was Scott Thomas’s example of how well Char-Broil treats him and how well they run their blogger outreach campaigns.

Naturally, I wanted to know more. I talked to Mary Eitel of MKE Communications who handles Char-Broil’s outreach efforts to get her take and advice on blogger outreach.

So, from a paragraph to a post—here is a more in depth look at what makes Char-Broil so awesome and effective at blogger outreach.

Maybe you won’t be filled with the warm and fuzzies. but there is plenty to learn here. Enjoy!

An Ongoing Campaign

Char-Broil’s All-Star program has been evolving for the last three years and involves working with some of the best outdoor cooking bloggers. Keep in mind that “the best” is subjective and different for every brand. I’ll get in to that and Mary’s take a little further in the post.

For Char-Broil, blogger outreach isn’t a tactic that takes place when they have a new announcement or product to promote, rather, it’s an ongoing strategy. And this is the first way they nail successful blogger relations on the head. (tweet this)

They’ve found a handful of bloggers who write about outdoor cooking and have fostered relationships with them that result in authentic coverage. The bloggers offer original content for Char-Broil’s community site but also weave product mentions organically into their other content, resulting in the most sincere and positive recommendations possible on the digital web—word of mouth.

Char-Broil stays engaged with their network by sending them grills to use, inviting bloggers to post on Char-Broil’s site (cross promotion), and keeping everyone updated with company news and exclusive information.

Finding the Right Bloggers

Mary explained that when Char-Broil initially began looking for bloggers for their All-Star program they had big plans to be very methodical about the process. They set target goals such as Klout score and traffic.

However, Mary said “the process was too sterile and we realized quickly how important it was to the Char-Broil brand to work with people who truly shared our point of view about outdoor cooking. So we slowed down and spent time really engaging with the blogs to learn more about the people behind them. We couldn’t find those folks through metrics alone.”

This is one of many key takeaways from Char-Broil’s strategy—place an emphasis on quality and a snug niche fit instead of numbers.

Deciding Which Bloggers to Connect With

Now, Mary and Char-Broil have made the very smart and mature transition to contextual qualifiers when choosing bloggers to connect with.

They look at a spectrum of things, number one being subject matter and whether or not the blogger has a unique point of view about outdoor cooking. Other questions they ask (and yes, you should be using this as your own check list, thanks to Mary):

  • Will this blogger’s content interest their readers?
  • Is the blogger a good writer?
  • Is their photography interesting?
  • Is the content accurate and well-written?
  • Are the bloggers actively posting?

Mary explained, “these are basic but incredibly important and quite frankly, there are a dozen poorly-written blogs to every good one. While reach and influence matter, they aren’t always top qualifiers.”

To find the bloggers that get passed through the contextual and engagement filters that Mary and Char-Broil have put in place, Mary searches for bloggers three ways:

  1. Organic search. She spends a lot of time each day reading blogs that are related to outdoor cooking, barbecue, tailgating, etc.
  2. She checks out the bloggers who are commenting or sharing on Char-Broil’s social channels.
  3. They always pay attention to the bloggers that their All-Stars are following and take in to consideration people that they recommend.

Reaching Out to the Bloggers

After following the blogs for a while, Mary sends an initial email that introduces Char-Broil and their All-Star program. The email is friendly, brief, and she simply asks the blogger if they’d like to discuss collaboration with a follow up phone call (I love this personal addition).

When the blogger is compatible with Char-Broil’s brand and the two parties form a relationship, the bloggers are compensated through a combination of free product and cash. In addition, Char-Broil hosts an annual event with the All-Stars to cook, compare notes, discuss the brand, and check in. Mary says the bloggers really enjoy these events. In fact, the bloggers enjoy each other so much they took it upon themselves to create a closed Facebook page just so they could exchange ideas and cooking tips with each other and Char-Broil’s social media team year round.

As a result of their thorough and diligent efforts, Char-Broil has seen a steady increase in traffic and social following every year due to their blogger outreach program.

Do It Yourself

Now that you too have warm and fuzzies after reading about how awesome Char-Broil is, here are some ways to head down the road of creating your own network of bloggers just like Char-Broil has done:

  • Find a blogger outreach tool that works for you. From InkyBee to GroupHigh (full disclosure: I work for GroupHigh), there is a tool for all company sizes and needs.
  • Determine which bloggers line up with your target audience and start contacting them non-abrasively. Check out this post on SpinSucks about pitching. Love it.
  • Foster your relationships and stay inspired by keeping up with your favorite content marketing/social media bloggers and always seek out campaigns (like this one) to inspire  creativity in your strategy.
  • If you’re new to blogger outreach check out this very thorough guide.

Do you have an example of an awesome blogger outreach campaign to share? Whether it’s one you’ve seen or were part of I would love to hear about it in the comments below. Additionally, if you’d like to be featured in my weekly post contact me at kristen@grouphigh.com and let’s talk about your campaign!

Related
  • Scott Thomas: The Grillin Fool

    Excellent read. Time to share!

    • Kristen Matthews

      As always, Scott, thanks a billion!

  • Kathleen Donovan

    Thanks for this great information. This really drives home the importance of making this a priority within a social media strategy!

    • Kristen Matthews

      You’re welcome Kathleen!

  • http://blog.forthmetrics.com/ Hugh Anderson

    Nice read, Kristen. As you say, sometimes it’s good to read about a success story rather than a constant stream of horror stories. And thanks for the Inkybee mention :)

    • Kristen Matthews

      Yes! Happy to have found some positive stories of blogger outreach. And you’re welcome :)