YOUTILITY

Why Smart Marketing Is About Help, Not Hype

The difference between helping and selling is just two letters. But those two letters are critically important to your company’s success.

You’re not competing for attention only against other, similar products. You’re competing for attention against everything. To win in this hyper-competitive environment, you must ask “How can we help?”

If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life. This is Youtility.

Includes interviews with dozens of companies practicing Youtility, and provides 6 blueprints for building Youtility in your company.

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Social Media Marketing 17  |  Add Yours

Mobile Marketing Your Time is Now

mobile marketing Mobile Marketing Your Time is NowAre you ready to launch a mobile campaign?

I’ve been a big proponent of mobile and SMS for a while, but we’re finally getting to the point where the number of mobile users and consumer acceptance is high enough to make entirely viable for most brands.

Consider:

  • More text messages are sent than mobile phone calls (Nielsen)
  • 25% of mobile users under 65 are willing to receive commercial SMS messages (ExactTarget)
  • 53% of texters are over 35 years old (Nielsen)
  • 5.3 billion global mobile subscriptions are predicted by 2013 (Informa Telecom)

Last week, I had the honor of moderating an outstanding panel discussion about the state of mobile marketing at the Email Evolution Conference (managed by the Email Experience Council). Joined by Dan Flanegan of Brand Anywhere, R.J. Talyor of ExactTarget, and Sarah Shneider of Vestar, we covered the 11 types of mobile programs, multiple case studies, and how to set up a mobile program for the first time.

Mobile opt-in (using text messages to enable customers to opt-in to your email/SMS program at point of sale) is a huge opportunity for any company with a retail presence. It’s not nearly as hard or expensive as you might think.

Mobile Marketing – 160 Characters to Say you Love Them
View more presentations from Jason Baer. (tags: mobile marketing)
pf button both Mobile Marketing Your Time is Now
About Jay Baer

Jay Baer is a hype-free social media and content strategist & speaker, and author of Youtility: Why Smart Marketing is About Help not Hype. Jay is the founder of http://convinceandconvert.com and host of the Social Pros podcast.

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  • http://ariwriter.com/ Ari Herzog

    I’d be willing to opt-in to targeted advertising sent to me via Twitter SMS, but not via text messaging. Different mediums. That way, I can unfollow the Twitterer anytime; with texting, they may not immediately stop and I’d still be paying for the incoming messages.

    Ari Herzog’s last blog post..Why Paper is the Enemy of Words

  • http://ariwriter.com Ari Herzog

    I’d be willing to opt-in to targeted advertising sent to me via Twitter SMS, but not via text messaging. Different mediums. That way, I can unfollow the Twitterer anytime; with texting, they may not immediately stop and I’d still be paying for the incoming messages.

    Ari Herzog’s last blog post..Why Paper is the Enemy of Words

  • http://www.socialmediaexplorer.com/ KatFrench

    I agree that this is the year that mobile is really going to take off, similar to what we’ve seen with social media in the last year or so.

    We’re getting more inquiries lately about mobile in general, and SMS specifically. It’s tricky, though, because it’s SUCH a personal, intimate channel. I can see how it would be easy to abuse it.

    KatFrench’s last blog post..Seven Signs You Need a Social Media Sabbatical

  • http://www.socialmediaexplorer.com KatFrench

    I agree that this is the year that mobile is really going to take off, similar to what we’ve seen with social media in the last year or so.

    We’re getting more inquiries lately about mobile in general, and SMS specifically. It’s tricky, though, because it’s SUCH a personal, intimate channel. I can see how it would be easy to abuse it.

    KatFrench’s last blog post..Seven Signs You Need a Social Media Sabbatical

  • Pingback: Mobile Marketing - SMS vs Applications | Mighty Interactive

  • http://ryanchartrand.com/blog/wordpress Ryan Chartrand

    I noticed you suggested ExactTarget at the end there. I spoke with them and it sounds like they’re charging $15,000-$20,000 for their SMS feature alone. Are companies really paying that much to send out some text messages?

    Ryan Chartrand’s last blog post..LinkedIn releases widgets – recruiter profile widgets anyone?

  • http://ryanchartrand.com/blog/wordpress Ryan Chartrand

    I noticed you suggested ExactTarget at the end there. I spoke with them and it sounds like they’re charging $15,000-$20,000 for their SMS feature alone. Are companies really paying that much to send out some text messages?

    Ryan Chartrand’s last blog post..LinkedIn releases widgets – recruiter profile widgets anyone?

  • http://www.convinceandconvert.com/ Jason Baer

    @Ari – Good point on Twitter’s opt-in and opt-out capabilities. On mobile, replying “Stop” is the universal opt-out and will remove you.

    @Kat – Absolutely. As I said in the presentation, the number one rule for mobile is “Don’t Be A Dick.” Very easy to break that rule.

    @Ryan – Yeah, the ET integrated SMS program is a little pricey – because it’s integrated, automated, etc. For a freestanding SMS campaign, you could do it for much less. But yes, many mid to large companies are investing significant $$$ in the mobile channel.

  • http://www.convinceandconvert.com Jason Baer

    @Ari – Good point on Twitter’s opt-in and opt-out capabilities. On mobile, replying “Stop” is the universal opt-out and will remove you.

    @Kat – Absolutely. As I said in the presentation, the number one rule for mobile is “Don’t Be A Dick.” Very easy to break that rule.

    @Ryan – Yeah, the ET integrated SMS program is a little pricey – because it’s integrated, automated, etc. For a freestanding SMS campaign, you could do it for much less. But yes, many mid to large companies are investing significant $$$ in the mobile channel.

  • http://twitter.com/samartinson/status/1219609281 Sarah Martinson

    Great blog post! Sstart thinking about mobile marketing: http://tinyurl.com/bpewpy

  • http://twitter.com/bduverneuil/status/1219741457 Benoit Duverneuil

    Reading: Mobile Marketing Your Time is Now http://ow.ly/jhB

  • http://twitter.com/brettpohlman/status/1219976941 Brett Pohlman

    Mobile Marketing Your Time is Now from Convince and Convert by @JayBaer http://bit.ly/W1S4

  • http://www.DAILYAFFILIATEARTICLES.COM/ Chaunna Brooke

    Mobile marketing for sure is new for a number of internet marketers and owners of business but there is no denying that this marketing helps.

  • http://www.DAILYAFFILIATEARTICLES.COM Chaunna Brooke

    Mobile marketing for sure is new for a number of internet marketers and owners of business but there is no denying that this marketing helps.

  • http://twitter.com/amargello/status/1227097655 Ali Margello

    The State of mobile marketing http://tinyurl.com/bpewpy

  • http://twitter.com/guqingfeng/status/ Tony Digi Mktg

    RT @amargello: The State of mobile marketing http://tinyurl.com/bpewpy

  • letstalkandchat

    I just found a great company that builds websites for info products. To keep your costs low, they’ll mentor you on how to create your site, design a marketing funnel (one of the guys works in Hollywood and makes really slick videos), and the other guy programmed Myspace. If you’re looking to have professional web design for your small business and not waste any time or money then check their site out. Check them out: http://www.mikelmurphy.com/easy-info-product-site-system/