THE NOW REVOLUTION

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Every customer is a reporter. Every employee is in marketing. And speed matter like never before. In The NOW Revolution, you'll learn:

- How to build a culture that empowers social
- How to activate your customers and employees
- How to listen and respond to real-time opportunities
- How to manage a social media crisis
- How to effectively measure social media, including ROI

Endorsed by Seth Godin, Chris Brogan, Ann Handley, John Jantsch and dozens of other social media and social business leaders.

Available at Amazon, Barnes & Noble, Apple and in all hard cover and digital formats. Also, in audio via Audible.

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Using Location-based Services for Content Marketing

Sure, location-based services like Foursquare are great for customer engagement and loyalty rewards. But they are also potential sources of great content.

When we say “content creation” what we usually think of is the company in question creating informational materials themselves, and putting that information on a website, blog, and/or YouTube. But when you look at the tips in Foursquare (or the customer-created microcontent in any LBL platform) you’ll see an array of potential content handholds.

At Yogi’s in Bloomington, Indiana the Foursquare tips talk about karaoke night, the restaurant’s signature “Big Salads”, and even a beer education class. All of these + other tips are potential blog posts, email newsletter topics, podcasts and other content pieces that Yogi’s can use to inform and entertain customers and prospects.

Through location-based services, customers are telling companies what they think is most interesting and noteworthy. Tap into that stream and use it as raw materials for your next round of content creation.

(Video production help from my friends at Real Simple Video, who have a super easy, affordable video editing and polishing service that’s as low as $99/video. Check them out here, and if you sign up put “Jay Baer” in the referral box please, so they’ll keep powering the video at Convince & Convert)

(originally posted on Aaron Strout’s Citizen Marketer 2.1 blog)

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About Jay Baer

Jay Baer is a hype-free social media strategist & speaker, tequila guy, and co-author of The NOW Revolution. Jay is the founder of http://convinceandconvert.com and host of the Social Pros podcast.

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wilxlee 5 pts

Hello:

My name is Will Lee, a graduate student at New York University. As part of my Master's Thesis, I am conducting a study on mobile applications for smart devices; with the focus on location-based services (LBS). The study aims to understand how the three key factors—practical functions, fun & games, privacy risk—affect the adoption of location-based services applications (by gender).

I am writing to inquire whether its ok to post a link to the comment section of this page. The link will forward participants to the survey. I can send you the link via email and details about the study prior to your decision. Of course if you agree, I would be happy to share some of the study's findings.

Thanks for your consideration.

Will Lee

Wkl209@nyu.edu

DirectResponse.net 11 pts

Foursquare would be a win-win. Your customers share information with other customers, but it also acts as a customer satisfaction survey. If people are suggesting to get the fries and not the chips, the business knows to alter something about their chips.

It's like stealing candy from a baby.

Interesting
post about the possibility of utilizing location-based services for content
creation.  Thanks for the suggestions.Thanks for the suggestions.

I've been using 12StarsMedia's Real Simple Video since mid
2010, and I'm an evangelist. It's a great, easy to work with, team of
knowledgeable people. Contact me about 12Stars anytime.

Great points on taking the content and using it to your advantage. I@chrisbaggott@basschaos
can come up with a plug in for Foursquare to use
the content on your blog ;) In reference to Carl Natale's comment here
is a blog I wrote about how I used tips as a business
of Houlihans in Indy both
spoke at the Foursquare Day Indy event about leaving and using tips as a
business.

Nice helpful post. You love Tequila and you'll drive to find the hockey game. You had me at hello.

What do you think about businesses transparently adding tips about their businesses? Relying on customers to tip others off about cool events such as beer school is iffy. The bar is lucky someone thought to mention beer school.

The key is transparency. Don't create an alias and pretend to be a customer. But be yourself and use the channel to brag.

If the business is transparent about it, I like it a lot. Good thinking.

Thanks for this great posts and this great video too. I never had an idea that tip would have this much content in itself. and have to start applying it .

Shilpi
Singha Roy

NICE! Never thought of using tip information in that way. Opens the door for businesses to get really creative. Folks like the beer education night? How about streaming one of those events live? Get customers' mouths watering if you will. Hey, they might just show up for the next one, tell some friends. Thanks for the inspiration here.

If there's a streaming beer education event, I'm tuning in!

Foursquare in particular is excellent because of their data breakdown. Any brick and mortar store that's not established and engaged there is really missing out. Great points, Jay. Thanks for sharing.