Social Media Case Studies, Social Image of the Week

Oreo “Cremes” the Big Game

badge image of the week Oreo “Cremes” the Big GameCookie or Creme? As viewers across the country tuned into the Super Bowl, Oreo blazed new trails with its clever “big game” social media activation. The recipe for Oreo’s success? Hard work and strategic planning, with a sprinkle of spontaneity.

Cookie or Creme?

It all started on January 31, when Oreo teased on Instagram, “Are you cookie? Or are you creme? Choose your side and come back Sunday to battle it out, Instagram style.”

Oreo Instagram Teaser Oreo “Cremes” the Big Game

Oreo continued its game day teaser on Twitter, hinting, “One day left until the most epic competition of the year. And also a football game. Follow us on Instagram for a hint. http://oreo.ly/X0fWiF.”

While it’s no surprise that many Super Bowl advertisers turn to Facebook or Twitter to extend the life of their commercials, Oreo “whispered” its way into social media fame by tagging Instagram at the end of its ad. As the commercial aired, Oreo’s battle royale was announced – cookie vs. creme – through a simple, yet effective Instagram post:

“It’s go time! We’ve got a warehouse full of OREOS ready to be turned into cookie masterpieces or creme works of art. Choose a side and then tag your photo #cookiethis or #cremethis — we might just recreate it using your favorite part of the OREO. Good luck!”

Oreo Battle Oreo “Cremes” the Big Game

The Battle Begins

The brilliant part of this campaign? Oreo sourced cookie artists to whip up edible masterpieces of fan submitted photos, made either of the cookie, or the creme. The creations are mini works of art and run the gamut, from a light bulb, to the Eiffel Tower, people’s faces, pets, and more. Photos are continuing to be posted throughout the week and Oreo’s Instagram account has grown from 2,200 to 56,000+ in just a few days.

Oreo Edible Art Oreo “Cremes” the Big Game

Dunk in The Dark

As the campaign was off and running, Oreo struck social media and public relations gold with a serendipitous moment – the blackout. With all of the key stakeholders gathered in a command center for this campaign, Oreo’s team was quickly able to design and get a clever, of the moment ad, up on Twitter. The tweet secured more than 15,800 re-tweets and nearly 6,000 favorites. Oreo’s simple yet effective ad generated significant news coverage and praise for the company’s flexibility.

Oreo Dunk in the Dark Oreo “Cremes” the Big Game

Key Takeaways for Companies and Brands

  1. Put Fans in the Spotlight: Though Oreo has a passionate, engaged social media following, its Instagram account only had around 2,200 followers at the campaign launch. By making its fans the star of the campaign by asking them to pick a side and submit photos to be re-created, they directly helped to steer the direction of the campaign and their Instagram account.
  2. Embrace Creative Brand Adaptations: While fans played a pivotal role in the success of this campaign, Oreo was smart not to push them too far. The more companies ask for from their fans  – e.g. complicated entry requirements, in-depth videos – the higher the barrier to entry. By bringing in expert artists to bring its fan photos to life made participation easy and worthwhile.
  3. Drive Participation with Incentives: All social media campaigns have some sort of incentive for participation, but that doesn’t always require a traditional monetary prize.  As shown by Oreo, incentive can include a personalized wow factor, like getting your photo “cookied” or “cremed.”
  4. Personalize Across Platforms:  If your fan audience is open to cross-promoting campaigns across different social media platforms, tailor your approach to the platform. For example, Oreo posted unique teaser tweets, plus Instagram and Facebook posts. They also uploaded the photos individually to Twitter, versus sharing from Instagram, for an easier viewing experience. Photos with links to the Oreo Instagram account were also posted to Facebook.
  5. Recognize & Act Upon Serendipitous Moments: It’s no secret that a social media campaign of this magnitude requires an incredible amount of planning and Legal reviews. However, when an unexpected moment or trend spikes, wouldn’t it be great to respond quickly without a ton of red tape? The challenge, should you choose to accept it, is to take initiative now to streamline your review process in order to act swiftly before the world has moved on.
Related
  • http://twitter.com/ayres_allie Allie

    Hi! I am studying Social Media Theory & Practice (#NewhouseSM4) with @dr4ward at @NewhouseSU and I subscribe to this blog. We have been discussing the social media gold creations of companies like Oreo, Tide, Walgreens, etc.- companies that truly took advantage of a hiccup and reaped the rewards. I think it’s great that you list “put the fan in the spotlight” as your first takeaway. The average person loves to feel acknowledged or even special when a large company, like Oreo, chooses their design. Great points!

  • Graciousstore

    To use social media successfully for marketing, one has to be very creative in put the message across

  • james braselton

    hi there oreos are the covant and master chief favorite food