Social Mention is a free Web site that monitors and organizes social media chatter on Twitter, blogs, discussion forums, and elsewhere. Social Mention is not nearly as powerful or customizable as paid social media monitoring software like Radian6, Scoutlabs, or Spiral16, but it’s free and easy to use.
Once you launch your social media program, you may want to investigate paid social monitoring software to alert you to opportunities, keep closer tabs on the competition, find influencers in your industry, etc. Nearly all companies in the social software business offer free trials. While I recommend the three above, a good list of all the social listening software providers is at http://wiki.kenburbary.com
Online, are people talking more about your company, or your competitors? Let’s find out.
1. Search for Yourself
Go to www.socialmention.com. Click “all” on the row of tabs. Then, enter your organization’s name in quotes (“organization name”) and click search. The quotes will ensure that results include only exact, relevant matches.
It may take a few seconds for Social Mention to produce results, as it has to scan a lot of data.
On the results page, you’ll see at the top the number of total mentions of your organization in social media over the past 30 days. (You can change the date range with the pull-down that says “anytime”. The default is 30 days, and Social Mention only stores 30 days worth of data).
Look through the search results to find areas where your organization is being mentioned, by whom, and in what context. It may be easier to scan results by sorting them by Source. Use the “Sort by” pull-down to make that change.
2. Search for Competitors
Go back to Social Mention. Search for your competitors the same way you searched for your own name.
3. All Mentions are NOT Good Mentions
On the left hand side of Social Mention search results, you’ll see a chart labeled “Sentiment”. This tracks whether social commentary about your organization was positive, neutral, or negative. Enter those values into the
Convince and Convert Share of Voice Worksheet.
The Share of Voice Worksheet automatically calculates average sentiment of all mentions, on a five point scale, where 1 is a negative mention, 3 is a neutral mention, and 5 is a positive mention.
Presto! Now you know who’s dominating the social media conversation within your category.
DOWNLOAD THE SPREADSHEET HERE (.xls) or (.xlsx)
Recognize that this is a very rough report. You will almost definitely get some search results from Social Mention that do not actually apply to you or your competitors. You can sort those in Excel by exporting the report, but please remember that this is a very basic version of share of voice for quick comparison purposes only.
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[...] Interpretation of metrics will always be changing depending on your perspective and goals. Impact from community management should be measured based on involvement and interaction, to where as marketing tends to be a more “bottom line” reading. When it comes to community, customer loyalty, sentiment, and the depth of engagement. Benchmarking some of these aspects against competitors and realizing a positive share-of-voice. [...]