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How Personal Tragedy Illuminated Business Empathy

Authors: GiniRoberts Minter Dial
Posted Under: Social Pros Podcast
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Hosted By

Daniel Lemin

Convince & Convert

Hannah Tooker


Leanna Pham

Convince & Convert

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Minter Dial, author of Heartificial Empathy, joins the Social Pros Podcast to discuss his new book and how AI helps businesses interact with more empathy.


Business Empathy Starts Within

At first mention, the term “business empathy” may sound like a contradiction to the average consumer. For example, a person seen as cold and calculating can also be described as “all business.”
Business does take a level of calculation and rationality, but what Minter Dial argues in his new book Heartificial Empathy is that businesses should work to operate with more empathy. He states that empathy is both the basis of understanding your customer as well as operating with great ethics.
Business empathy has to start from within by fostering empathetic relationships which you then be express and exemplify to customers. In the end, business is about people interacting with people, and empathy is the key to making those relationships successful.

In This Episode

  • 08:23 – How empathy is an understanding that can lead to action.
  • 10:40 – Why younger generations are becoming less empathic.
  • 12:42 – Why companies should work to increase business empathy.
  • 15:45 – Why good ethics require empathy.
  • 16:47 – Why business empathy must start from within a company.
  • 20:01 – How AI can help a business interact with greater empathy.
  • 35:03 – How to find a balance between ego and empathy in business.

Quotes From This Episode

“Empathy is a word that will be on the mouths of C-suite executives in the future in a far more positive manner than it has been in the past.” — @mdial
Empathy is a precondition for great ethics. Share on X
“You need to have an empathic culture within before you can use it with your customers on the outside.” — @mdial


See you next week!

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