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We are delighted to welcome Minter Dial, renowned author and keynote speaker at Mydial, onto this episode of Social Pros.
Why Empathy is Key in Business
Empathy is vital for social media managers, but how can they put it into practice on a daily basis?
Our guest on this episode says it’s “a wonderful art within management” but needs to be applied in the right way and at the right times.
Minter Dial, renowned author and keynote speaker at Mydial, returns to Social Pros to discuss how to build an empathic culture in the workplace, the true definition of the word ‘empathy’ and the role it can play in your use of AI.
Plus, he reveals why he released a new edition of his book, Heartificial Empathy, how empathy impacts trust and his favorite AI tools.
In This Episode:
- 0:00 – Introduction
- 5:38 – What’s new in the world of empathy?
- 8:55 – How people misunderstand empathy
- 11:31 – Empathy isn’t a weakness
- 15:05 – How a lack of empathy impacts trust
- 16:24 – Empathy and AI
- 18:04 – Different types of empathy
- 19:08 – Why we run out of empathy
- 20:22 – Empathy and AI (continued)
- 26:31 – How can we develop empathy for AI?
- 30:46 – Just breathe
- 31:51 – Minter’s favorite AI platforms
- 36:06 – Minter’s final two
- 39:01 – Outro
Quotes From This Episode:
“We often run out of empathy for two reasons – we don’t have time or we have stress.” Share on X“AI is a reflection of our ethical frameworks, our biases and our imperfections.” @mdial
“Dig in on one AI tool. Don’t surf on all of them because you need to really understand how it works best and how you can work best with it.” @mdial
Resources:
- Schedule a consultation with ICUC
- Grab your free Social Media Audit Bundle
- Visit Minter’s website
- Follow Minter on LinkedIn
- Follow Minter on Twitter
- Follow Minter on Instagram
- Follow Minter on Facebook
- Minter’s book – ‘Heartificial Empathy’
- Minter’s book – ‘Heartificial Empathy’ on Amazon
Previous episodes featuring Minter Dial:
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