2 New Programs Prove the Inmates are Running the Social Media Asylum
If you’re reading this, you probably had little doubt about the power of the populace – armed with social media – to profoundly impact the behavior of companies. But, if you had even a scintilla of suspicion that it wasn’t true, it should have evaporated this week based on these two events. You Gotta Fight […]
4 Customer Service Lessons from the Biggest Brands on Twitter
As we learned a few months ago in a recent release of The Social Habit (a social media research project that Jay is working on with Tom Webster, Mark Schaefer, and Jason Falls), customers have high expectations of brands using social to address customer service issue. In fact, 42% of customers expect a response time of […]
The 1 Big Difference Between How Men and Women Use Pinterest
It’s probably not a revelation to tell you that Pinterest skews heavily female. 70% in fact, according to our most recent study at The Social Habit. But what’s more interesting is that men and women use Pinterest for vastly different reasons, and in starkly divergent ways. The Social Habit is the comprehensive study of American […]
3 Ways to Fight Facebook’s Algorithm and Customize Your Feed
You pick the categories, we deliver the content. The best content from around the web, on topics you care about and need to be an expert in. My wife asked me today if something had changed at Facebook. “I used to see a lot more posts from my friends about where they are, and what […]
42 Percent of Consumers Complaining in Social Media Expect 60 Minute Response Time
In just a couple of weeks, I’ll be launching (along with Jason Falls, Mark Schaefer, Tom Webster, and our partners at Edison Research) the newest edition of The Social Habit. Landmark, legitimate research into how social media is used, and by whom. I’ve seen the raw data, and it’s a mind-blower. There’s still time to subscribe to […]
Are Brands Overvaluing Facebook and Twitter? Let’s Find Out
As I announced recently, I’m partnering with global market analysis firm Edison Research on The Social Habit, a comprehensive, quarterly study of how Americans use social media, why, and to what end. Edison (who is the exclusive provider of exit polling data for Presidential elections, among other things) is handling the research, and is using […]
The Social Habit – Is Our Facebook Addiction Ruinous
48 percent of Facebook users check their account more than once per day 23 percent of Facebook users check their account more than five times per day 8 percent of Facebook users check their account more than ELEVEN times per day The mean number of daily Facebook checks is 4 Four! How many things do […]
Social Subscribe – Why Facebook Likes Do Matter
One of the questions causing a fair amount of debate around digital marketing circles revolves around whether or not Facebook page “Likes” carry any measurable business value. Early studies into the question focused on equating the value of a Like to dollars and cents, with some whitepapers making somewhat audacious claims about the monetary value […]
11 Shocking New Social Media Statistics in America
Social media statistics from Edison’s The Social Habit reveal surprising points about Facebook, Twitter, and beyond. Free download.
9 Surprising New Facts About Social Media in America
Do you have your copy of Youtility: Why Smart Marketing is About Help not Hype? Visit Amazon or Barnes & Noble to get your copy now! Social media is growing up fast. No longer a niche plaything of the digerati, social media is firmly entrenched as a societal game changer of historical importance. For many, […]