17 New Statistics About Word of Mouth
This is just one of the dozens of findings in our new research, Chatter Matters: the 2018 Word of Mouth Report. In this exclusive study, we surveyed 1,001 randomly sampled Americans to determine how we decide what to buy, and how to vote. Word of mouth—online and offline—impacts every business, organization, candidate, and cause. Word of […]
3 Types of Audiences That Drive Word of Mouth Marketing Success
Want to master word of mouth marketing? First, identify which of these three audiences is best-suited to spread the word about your brand.
7 Customer Loyalty Lessons from Lady Gaga
With 23 million albums sold, five Grammy Awards, and Forbes’ distinction as one of the world’s most powerful celebrities, Lady Gaga is one of the most well-known pop artists in the world. Known as much for her voice as for her over-the-top wardrobe, few recognize Lady Gaga for her stunning business acumen, giving her legions […]
Spike Jones – The Twitter 20 Interview on Word of Mouth Marketing
Marketing is about campaigns. Word of Mouth is about movements. So says Spike Jones, Firestarter at Brains on Fire, the Greenville, South Carolina agency that has been lauded in a shopping cart full of articles and books. A director of the Word of Mouth Marketing Association (WOMMA), Spike has an incredibly clear picture of how […]
Disrobing Your Brand One Peanut at a Time
Consumers want to know that there are real people behind your logo. And while the speed and convenience of digital tools make them a natural choice for that type of communication, online isn’t the only available conduit for achieving humanization. I’m sitting on a Southwest Airlines flight, returning from Austin and the exhilarating and exhausting […]
Yoda Was Wrong – Trying Counts
Are you too caught up in getting social media “right?” Yoda said “Do or Do Not. There is No Try.” When it comes to social media at least, the little green guy is full of it. If you accept the fundamental premise that social media’s power lies in its ability to change the nature of […]
Presto! How Social Media Makes Bad News Good
In corporate conference rooms, a major complaint about social media is that it forces companies to get involved with dissatisfied customers in a public forum. The historic imperative has been to ignore complaints publicly, and deal with them privately via form letters and an occasional telephone call from a customer service representative. The rule of […]
Joseph Jaffe – The Twitter 20 Twinterview about Social Media and Conversation Marketing
Joseph Jaffe of Jaffejuice and Crayon was the first interviewee in the Twitter 20 series from Jason Baer at Convince & Convert. 20 questions and answers live on Twitter. A twinterview. If you sat in, I’d love your feedback and ideas in the comments below. Who would you like to see interviewed in in a […]
Announcing Twitter 20 – Interviews on Twitter
Starting Soon. Follow @jaybaer and @jaffejuice to see Questions and Answers. I’m happy to announce a new Convince and Convert initiative – Twitter 20. On a regular basis, I’ll be interviewing social media and digital marketing luminaries on Twitter and posting the interviews here for review, comment, and posterity. 140 character questions (x20). 140 character […]
The 6 Dangerous Fallacies of Social Media
Do you have your copy of Youtility: Why Smart Marketing is About Help not Hype? Visit Amazon or Barnes & Noble to get your copy now! (Amazing Gangsta Chimp image by the talented Matt Cioffi) You may have heard of social media. There’s been a bit of news about it recently. However, a lot of […]
The 7 Deadly Sins of Social Media
As part of my panel on social media at the Worldcom PR conference in Montreal recently (see post below), I created these “7 Deadly Sins of Social Media.” Are you willing to admit your sins in the comments? 1. Deafness Actively listening to what’s being said about your brand is at the core of social […]
The Social Media Train: Catch It While You Can
Why, What, When & How to Implement Social Media Campaigns Just finished moderating a rousing panel discussion in Montreal at the Worldcom Americas conference. (Worldcom is the world’s largest collective of independent PR firms) Joined by Mike Corak from Off Madison Ave, Stefan Pollack from the Pollack PR Marketing Group, and Diego Biasi from Business […]
3 Secrets Rock Stars Can Teach the PR Biz
R&B star Jonelle Monae has burst on the scene recently, with guest spots in the Outkast movie Idlewyld and new tracks co-produced by Sean “Diddy” Combs, who says Monae may be the most important new artist signing of his career. In addition to loads of raw talent, Monae (who has self-directed much of her career […]
Social Media – Your Customers Are Talking About You Online
The Roar of The Crowd As appeared in bizAZ Magazine July/Aug 2008 edition Unless you’re selling specialized rivets to the military industrial complex via no bid contracts, chances are your customers are talking about you online. And not just via email, in a “hey mom, I think your accountant totally messed up your taxes” way, […]
What’s Your Word Worth? Measuring Word of Mouth Online
Fascinating article in BrandWeek today about putting a value on word of mouth marketing. BzzAgent, a word of mouth marketing agency (how’s that for a good gig if you can get it), says they figure an online conversation about a brand is worth 50 cents. It’s admirable that somebody is trying to put a value […]