Putting Heart into Business and AI with Minter Dial

Hosted By

Convince & Convert

About Social Pros Podcast:

Social Pros is one of the longest-running marketing podcasts in existence (10 YEARS and counting), and was recently recognized as the #1 Audio/Podcast Series by the Content Marketing Awards.

Our purpose? Making sure that we speak to real people doing real work in social media.

Listeners get inside stories and behind-the-scenes secrets about how teams at companies like Google, Reddit, Glossier, Zillow, Lyft, Marvel, and dozens more, staff, operate, and measure their social media programs. With 500+ episodes, the Social Pros Podcast brings the humanity of social media to the forefront, while providing incredibly useful marketing strategies that listeners can immediately implement.

Thank you to our sponsor ICUC Social.

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To inquire about becoming a guest, please email our Executive Producer, Leanna Pham, at leanna@convinceandconvert.com.

Apple Podcast Reviews:

The Social Pros podcast has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen!

@Arlie K

This is absolutely an awesome listen for anyone in communications or social media!!

@Will31C

This podcast has become one of my staple weekly podcasts for learning about marketing! Love the conversations that they have and it's always enjoyable and educational!

@Simonstone95

Love the podcast - informative, in depth and spot on for any business size.

@MissTriathlon

We are delighted to welcome Minter Dial, renowned author and keynote speaker at Mydial, onto this episode of Social Pros.

Why Empathy is Key in Business

Empathy is vital for social media managers, but how can they put it into practice on a daily basis?

Our guest on this episode says it’s “a wonderful art within management” but needs to be applied in the right way and at the right times.

Minter Dial, renowned author and keynote speaker at Mydial, returns to Social Pros to discuss how to build an empathic culture in the workplace, the true definition of the word ‘empathy’ and the role it can play in your use of AI.

Plus, he reveals why he released a new edition of his book, Heartificial Empathy, how empathy impacts trust and his favorite AI tools.

In This Episode:

0:00 – Introduction
5:38 – What’s new in the world of empathy?
8:55 – How people misunderstand empathy
11:31 – Empathy isn’t a weakness
15:05 – How a lack of empathy impacts trust
16:24 – Empathy and AI
18:04 – Different types of empathy
19:08 – Why we run out of empathy
20:22 – Empathy and AI (continued)
26:31 – How can we develop empathy for AI?
30:46 – Just breathe
31:51 – Minter’s favorite AI platforms
36:06 – Minter’s final two
39:01 – Outro

Quotes From This Episode:

“We often run out of empathy for two reasons – we don’t have time or we have stress.” Click To Tweet

“AI is a reflection of our ethical frameworks, our biases and our imperfections.” @mdial

“Dig in on one AI tool. Don’t surf on all of them because you need to really understand how it works best and how you can work best with it.” @mdial